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Dimensions of service quality in grocery retailing : a case from Turkey
Torlak, Ömer; Uzkurt, Cevahir; Özmen, Müjdat - In: Management research review 33 (2010) 5/6, pp. 413-422
Persistent link: https://www.econbiz.de/10003991385
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How to capture the passengers' point of view on a transit service through rating and choice options
Eboli, Laura; Mazzulla, Gabriella - In: Transport reviews : TR 30 (2010) 4, pp. 435-450
Persistent link: https://www.econbiz.de/10008647686
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Cultural differences in the customer perception of crowded restaurant : emotion, intolerance and perceived price
Kim, Dae-young; Lee, Kwang-ho - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
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The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep; Avcilar, Mutlu Yüksel - In: Research journal of business management 4 (2010) 2, pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M. - In: International journal of hospitality management 27 (2008) 1, pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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Erfolgsfaktoren der Adoption innovativer Dienstleistungsmarken
Wieseke, Jan - In: Dienstleistungsmarken : Forum Dienstleistungsmanagement, (pp. 77-97). 2008
Persistent link: https://www.econbiz.de/10003676022
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The effects of self-awareness on consumer attributions and satisfaction
Stuart, Jennifer Ames - 2003
Persistent link: https://www.econbiz.de/10003564891
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Relating the zone of tolerance to service failure in the hospitality industry
Zainol, Noor Azimin; Lockwood, Andrew; Kutsch, Elmar - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 324-333
Persistent link: https://www.econbiz.de/10003985079
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Establishment of an experience value model
Lin, Wen-bao - In: International journal of commerce and management 20 (2010) 2, pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
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The impact of time on perceptions of educational value
Ledden, Lesley; Kalafatis, Stavros P. - In: International journal of public sector management : IJPSM 23 (2010) 2, pp. 141-157
Persistent link: https://www.econbiz.de/10008652340