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Healthcare service delivery an...
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Service quality
21,654
Dienstleistungsqualität
20,903
Health care
16,350
Gesundheitsversorgung
15,644
Customer satisfaction
15,462
Kundenzufriedenheit
13,878
Krankenhaus
13,316
Hospital
12,080
Gesundheitswesen
8,458
Health care system
8,063
Consumer behaviour
7,960
Konsumentenverhalten
7,770
Relationship marketing
7,029
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6,985
Deutschland
4,750
USA
4,663
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4,594
United States
4,446
Preventive care
4,335
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4,243
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3,365
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3,237
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3,185
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3,133
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2,939
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2,780
Health
2,536
Gesundheit
2,520
Wirtschaftsprüfung
2,515
Financial audit
2,508
Gesundheitskosten
2,197
Health care costs
2,172
Patients
1,877
Patienten
1,866
India
1,789
Indien
1,714
health care
1,650
Customer service
1,493
Großbritannien
1,415
Job satisfaction
1,408
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17,180
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40,104
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24,879
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306
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33
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5,174
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4,315
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1,820
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1,313
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779
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490
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Siciliani, Luigi
156
Narayan, Paresh Kumar
131
Gaynor, Martin
100
Augurzky, Boris
94
Propper, Carol
87
Han, Heesup
86
Cutler, David M.
79
Straume, Odd Rune
76
Bruhn, Manfred
73
Gravelle, Hugh
73
Gruber, Jonathan
73
Mattila, Anna S.
65
Homburg, Christian
64
Dranove, David
61
Jayaraman, T. K.
61
Kremer, Michael
58
Kessler, Daniel P.
53
Narayan, Seema
53
Levaggi, Rosella
51
Brekke, Kurt R.
50
Fleßa, Steffen
50
Gulácsi, László
50
Kaestner, Robert
50
Milcent, Carine
50
O'Donnell, Owen
50
Wasem, Jürgen
50
Chandra, Amitabh
49
Prybutok, Victor R.
49
Staiger, Douglas
49
Das, Jishnu
48
Gertler, Paul J.
48
Wübker, Ansgar
47
Prasad, Biman C.
46
Town, Robert J.
46
Costa-Font, Joan
45
Hanushek, Eric Alan
45
Mittal, Vikas
45
Schreyögg, Jonas
45
Svensson, Göran
45
Zweifel, Peter
45
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International Monetary Fund
352
OECD
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World Bank
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Springer Fachmedien Wiesbaden
124
European Observatory on Health Systems and Policies
116
Inter-American Development Bank
90
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
72
IGI Global
70
Economics Research, World Bank Group
53
World Bank Group
51
eSocialSciences
49
Mathematica Policy Research
43
Verlag Dr. Kovač
42
Weltbank
42
Asian Development Bank
40
Fidschi / Bureau of Statistics
40
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
35
Europäische Kommission
33
W. Kohlhammer GmbH
31
Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
28
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27
Springer-Verlag GmbH
24
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22
Université Paris-Dauphine (Paris IX)
19
Philippine Institute for Development Studies (PIDS), Government of the Philippines
18
Australian National University / National Centre for Development Studies
17
Hochschulrektorenkonferenz
17
Nomos Verlagsgesellschaft
17
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17
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17
Deutschland / Statistisches Bundesamt
16
Taylor and Francis.
15
European Foundation for the Improvement of Living and Working Conditions
14
The MIT Press
14
HAL
13
Reserve Bank of Fiji
13
Edward Elgar Publishing
12
Department of Accounting, Finance and Economics, Griffith Business School
11
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International journal of hospitality management
719
NBER working paper series
710
Working paper / National Bureau of Economic Research, Inc.
633
NBER Working Paper
584
Journal of retailing and consumer services
549
Journal of business research : JBR
488
Journal of health economics
438
The service industries journal
397
Health care management review : HCM review
360
Discussion paper series / IZA
357
IMF Staff Country Reports
338
Journal of health organization and management
327
Health economics
324
Journal of Services Marketing
290
The journal of services marketing
285
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
SpringerLink / Bücher
282
International journal of contemporary hospitality management
275
Tourism management : research, policies, practice
269
The European journal of health economics : HEPAC ; health economics in prevention and care
266
Health care management science
264
European journal of operational research : EJOR
218
Journal of hospitality marketing & management
216
Journal of travel and tourism marketing
214
IZA Discussion Paper
187
Health economics review
179
Auditing : a journal of practice & theory
177
The TQM journal : the international review of organizational improvement
177
Cogent business & management
169
Management science : journal of the Institute for Operations Research and the Management Sciences
169
Services marketing quarterly
167
Journal of air transport management
163
Working paper
161
Applied economics
160
International journal of productivity and quality management : IJPQM
160
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
152
Health marketing quarterly
149
Journal of service research : JSR
147
International Journal of Bank Marketing
144
Service business
143
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ECONIS (ZBW)
57,615
Other ZBW resources
2,583
RePEc
2,358
USB Cologne (EcoSocSci)
1,274
EconStor
801
BASE
556
USB Cologne (business full texts)
57
OLC EcoSci
41
ArchiDok
37
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date (newest first)
date (oldest first)
1
Patient perception of healthcare services in
Fiji
: analysis of functional and psychological dimensions
Singh, Gurmeet
- In:
World review of entrepreneurship, management and …
8
(
2012
)
2
,
pp. 135-147
Persistent link: https://www.econbiz.de/10009529028
Saved in:
2
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
3
Zone of tolerance for healthcare services : a diagnostic model of public and private
hospital
service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
4
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
5
Zone of tolerance for healthcare services : a diagnostic model of public and private
hospital
service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
6
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
7
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
8
Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.
;
Kazley, Abby Swanson
;
Menachemi, Nir
- In:
Health care management review : HCM review
40
(
2015
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Saved in:
9
Assessment of patient satisfaction in tertiary care public hospitals
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chatterjee, Rajesh
; …
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10014293932
Saved in:
10
Alternative information processing mechanisms in
hospital
supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong
;
Flynn, Barbara Bechler
;
Narayanan, …
- In:
Decision sciences
54
(
2023
)
5
,
pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
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