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Network neutrality and quality of service : a two-sided market analysis
Köksal, Emin - 2010
Persistent link: https://www.econbiz.de/10008903910
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E-service quality competition through personalization under consumer privacy concerns
Kim, Eunjin; Lee, Byungtae - In: Electronic commerce research and applications 8 (2009) 1/6, pp. 182-190
Persistent link: https://www.econbiz.de/10003958306
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Towards a new model of "customer compliance" service provision
Kasabov, Edward; Warlow, Alex J. - In: European journal of marketing : EJM 44 (2010) 6, pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
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Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: The service industries journal 29 (2009) 7/8, pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
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Die Wissenschaft von den Diensten : ist die Privatsphäre der Preis?
Müller, Günter - In: Wissen, Vernetzung, Virtualisierung : liber amicorum …, (pp. 141-150). 2008
Persistent link: https://www.econbiz.de/10003701535
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Koordination von SOA-basierten Wertschöpfungsketten : ein vergleichendes Simulationsexperiment
Kretzschmar, Falk; Peters, Ralf - 2007
Persistent link: https://www.econbiz.de/10003479161
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The influence of information valence and managerial control on consumers' inferences across service providers
Reimer, Anja; Folkes, Valerie - In: Marketing : journal of research and management 4 (2008) 1, pp. 14-23
Persistent link: https://www.econbiz.de/10003709016
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Improving brokering adaptation in dynamic heterogeneous environments
Nogueira, Luís; Oliveira, Eugénio - In: International journal of product lifecycle management : … 2 (2007) 2, pp. 111-134
Persistent link: https://www.econbiz.de/10003506512
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An analysis of web service SLA management infrastructures based on the C-MAPE model
Tang, Yazhe; Lutfiyya, Hanaan; Tosic, Vladimir - In: International journal of business process integration … 4 (2009) 3, pp. 209-218
Persistent link: https://www.econbiz.de/10003944224