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McColl-Kennedy, Janet R.
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1
Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
Saved in:
2
The central role of knowledge integration capability in service innovation-based competitive strategy
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 144-156
Persistent link: https://www.econbiz.de/10011990749
Saved in:
3
Guest editorial: Health care in service science issue of Australasian Marketing Journal
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 165-167
Persistent link: https://www.econbiz.de/10010427977
Saved in:
4
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
5
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
6
Involvement, satisfaction, and brand loyalty in a small business services setting
Russell-Bennett, Rebekah
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
60
(
2007
)
12
,
pp. 1253-1260
Persistent link: https://www.econbiz.de/10003571123
Saved in:
7
Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
18
(
2010
)
3
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
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8
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
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9
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
10
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
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