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Value-driven customer share of...
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Consumer behaviour
22
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Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
17
Kundenzufriedenheit
16
Dienstleistungsqualität
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Kim, Wansoo
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Ok, Chihyung
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8
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7
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5
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3
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3
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International journal of hospitality management
18
Journal of travel and tourism marketing
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
The service industries journal
7
International Journal of Contemporary Hospitality Management
5
International journal of contemporary hospitality management
5
Tourism management : research, policies, practice
5
The Service Industries Journal
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Business Strategy and the Environment
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Sport management review
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ECONIS (ZBW)
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13
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9
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1
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
2
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
3
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
4
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
5
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
6
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
7
The effects of consumers' perceived risk and benefit on attitude and behavioral intention : a study of street food
Choi, Joowon
;
Lee, Aejoo
;
Ok, Chihyung
- In:
Journal of travel and tourism marketing
30
(
2013
)
3/4
,
pp. 222-237
Persistent link: https://www.econbiz.de/10009775420
Saved in:
8
The antecedents and consequence of consumer attitudes toward restaurant brands : a comparative study between casual and fine dining restaurants
Hwang, Jinsoo
;
Ok, Chihyung
- In:
International journal of hospitality management
32
(
2013
),
pp. 121-131
Persistent link: https://www.econbiz.de/10009717659
Saved in:
9
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
10
Outcomes of destination marketing organization website navigation : the role of telepresence
Choi, Juwon
;
Ok, Chihyung
;
Choi, Sooyoung
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 46-62
Persistent link: https://www.econbiz.de/10011484647
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