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The factors influencing buyer behaviour of single working women when purchasing financial products or services: an exploratory study

Van Tonder, Estelle - 2004

The number of single working women in Gauteng constitutes a viable market for financial companies in South Africa. However, the question arises whether companies in South Africa are adequately pursuing the single working women market. Various factors may influence a womans decision to purchase a...

Persistent link: https://www.econbiz.de/10009462292

Passive innovation resistance : a conservative consumer perspective

Van Tonder, Estelle - In: European business review : EBR ; the official journal … 29 (2017) 6, pp. 642-663

Persistent link: https://www.econbiz.de/10011821324

A theoretical framework for managing CSR plans and related initiatives in the modern business environment

Van Tonder, Estelle; Roberts-Lombard, Mornay - In: Journal of business & economics research 11 (2013) 12, pp. 503-520

Persistent link: https://www.econbiz.de/10010247737

Trust and commitment as mediators of the relationship between quality advice and customer loyalty

Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302

Persistent link: https://www.econbiz.de/10011436588

Management guidelines for universal quality challenges across the focus group research process

Dube, Busani; Roberts-Lombard, Mornay; Van Tonder, Estelle - In: The journal of applied business research 31 (2015) 1, pp. 239-253

Persistent link: https://www.econbiz.de/10010503436

Customer helping and advocacy behaviours within dyadic financial service relationships : a gift-giving perspective

Van Tonder, Estelle; Saunders, Stephen; Mwavita, Mwarumba; … - In: International journal of bank marketing 40 (2022) 2, pp. 221-241

Persistent link: https://www.econbiz.de/10013165360

Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions

Van Tonder, Estelle; Saunders, Stephen Graham; … - In: Journal of business research : JBR 121 (2020), pp. 516-523

Persistent link: https://www.econbiz.de/10012417373

New perspective on informal knowledge sharing in the self-service environment

Van Tonder, Estelle; Beer, Leon T. de; Kuyper, Tom - In: The service industries journal 40 (2020) 7/8, pp. 542-564

Persistent link: https://www.econbiz.de/10012260300

A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership

Van Tonder, Estelle; Petzer, Daniël Johannes; Van Zyl, … - In: European business review : EBR ; the official journal … 29 (2017) 1, pp. 43-60

Persistent link: https://www.econbiz.de/10011646747

Factors influencing Generation Y consumers' perceptions of eWOM credibility : a study of the fast-food industry

Shamhuyenhanzva, Roy Malon; Van Tonder, Estelle; … - In: The international review of retail, distribution and … 26 (2016) 4, pp. 435-455

Persistent link: https://www.econbiz.de/10011594197