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The role of intimacy in servic...
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Consumer behaviour
27
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21
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11
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11
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11
Market orientation
10
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Harris, Lloyd C.
192
Ogbonna, Emmanuel
63
Daunt, Kate L.
18
Piercy, Nigel F.
9
Reynolds, Kate L.
8
Goode, Mark M.H.
7
He, Hongwei
6
Armstrong, Gary
5
Ezeh, Chris
5
Kotler, Philip
5
Keeffe, Dominique A.
4
O'Malley, Lisa
4
Russell-Bennett, Rebekah
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Crane, Andrew
3
Fisk, Ray
3
Fisk, Raymond P.
3
Grove, Stephen
3
Magrizos, Solon
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Mason, Katy J.
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Wirtz, Jochen
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Daunt, Kate
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Lane, Nikala
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Csala, Dénes
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CsÃki, Ottó
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El-Manstrly, Dahlia
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European journal of marketing : EJM
14
The journal of services marketing
14
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10
Journal of marketing management : MM
10
Journal of Services Marketing
9
Journal of business research : JBR
8
Journal of retailing
7
Journal of Business Research
5
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4
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4
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4
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3
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3
Management Decision
3
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Culturally-sensitive models of family business in Anglo region : a compendium using the globe paradigm
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OLC EcoSci
76
ECONIS (ZBW)
61
Other ZBW resources
34
RePEc
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7
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21
Online consumer misbehavior : an application of neutralization theory
Harris, Lloyd C.
;
Dumas, Alexia
- In:
Marketing theory
9
(
2009
)
4
,
pp. 379-402
Persistent link: https://www.econbiz.de/10003920651
Saved in:
22
Antecedents and consequences of management-espoused organizational cultural control
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 437-445
Persistent link: https://www.econbiz.de/10008901482
Saved in:
23
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
24
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
25
The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 382-399
Persistent link: https://www.econbiz.de/10003705726
Saved in:
26
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
27
Deviant customer behaviour : a study of techniques of neutralisation
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
Journal of marketing management : MM
27
(
2011
)
7/8
,
pp. 834-853
Persistent link: https://www.econbiz.de/10009310362
Saved in:
28
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
29
Subcultural tensions in managing organisational culture : a study of an English Premier League football organisation
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Human resource management journal
25
(
2015
)
2
,
pp. 217-232
Persistent link: https://www.econbiz.de/10011308936
Saved in:
30
All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
Saved in:
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