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Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members

Lee, Jin-soo; Kim, Jungkeun; Hwang, Jinsoo; Cui, Yuanyuan - In: Tourism management : research, policies, practice 84 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012494600

M-commerce : the nexus between mobile shopping service quality and loyalty

Omar, Suha; Mohsen, Kholoud; Tsimonis, Georgios; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012502686

Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services

Chigori, Darlington; Viljoen, Kim; Ford, Mari; … - In: Journal of economic and financial sciences : JEF 13 (2020) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10012321232

When more pain is better : role of need for uniqueness in service evaluations of observable service recovery

Sharifi, Seyed Shahin - In: International journal of hospitality management 85 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012241354

Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan

Tariq, Beenish; Najam, Hammad; Nik Kamariah Nik Mat; … - In: Journal of Contemporary Issues in Business and Government 26 (2020) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10012286411

Antecedents of brand hate : mediating role of customer dissatisfaction and moderating role of narcissism

Ali, Shoukat; Attiq, Saman; Talib, Nadeem - In: Pakistan journal of commerce and social sciences 14 (2020) 3, pp. 603-628

The purpose of the current study is to investigate the impact of antecedents of brand hate with the mediating effect of customer dissatisfaction and moderating effect of narcissism in the cellular industry. This study utilizes appraisal theory of emotions to examine the phenomena of brand hate....

Persistent link: https://www.econbiz.de/10012292565

Conceptualisation of customer experience : the case of mobile telecoms services in Morocco

Belabbes, Ikrame; Oubrich, Mourad; Fiano, Fabio; … - In: International journal of managerial and financial … 12 (2020) 1, pp. 89-118

Persistent link: https://www.econbiz.de/10012253760

Insights into emotional contagion and its effects at the hotel front desk

Ustrov, Yury; Aparicio-Valverde, Mireia; Ryan, Gerard - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2285-2309

Persistent link: https://www.econbiz.de/10011567315

Integrated marketing communications and their effects on customer switching intention

Thaichon, Paramaporn; Quach, Sara - In: Journal of relationship marketing : innovations & … 15 (2016) 1/2, pp. 1-16

Persistent link: https://www.econbiz.de/10011633577

The influence of satisfaction on customer retention in mobile phone market

Ruiz Díaz, Gonzalo - In: Journal of retailing and consumer services 36 (2017), pp. 75-85

Persistent link: https://www.econbiz.de/10011697888