Narrow search
Showing 1 - 10 of 16
Cover Image
Application of the extended VBN theory to understand consumers' decisions about green hotels
Choi, Hyeyoon; Jang, Jichul; Kandampully, Jay - In: International journal of hospitality management 51 (2015), pp. 87-95
Persistent link: https://www.econbiz.de/10011413950
Cover Image
Frontline employees' emotional labor toward their co-workers : the mediating role of team member exchange
Kang, Juhyun; Jang, Jichul - In: International journal of hospitality management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013185206
Cover Image
Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? : a moderated mediation model
Jang, Jichul; Jo, WooMi; Kim, Jinok Susanna - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 812-829
Persistent link: https://www.econbiz.de/10012312153
Cover Image
Employee empowerment and its contextual determinants and outcome for service workers : a cross-national study
Kim, Peter Beomcheol; Lee, Gyumin; Jang, Jichul - In: Management decision : MD 55 (2017) 5, pp. 1022-1041
Persistent link: https://www.econbiz.de/10011673057
Cover Image
Environmental management strategy and organizational citizenship behaviors in the hotel industry : the mediating role of organizational trust and commitment
Yoon, Donghwan; Jang, Jichul; Lee, JungHoon - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1577-1597
Persistent link: https://www.econbiz.de/10011613953
Cover Image
Are employees with higher organization-based self-esteem less likely to quit? : a moderated mediation model
Lin, Naiqing; Jang, Jichul; Roberts, Kevin R. - In: International journal of hospitality management 73 (2018), pp. 116-124
Persistent link: https://www.econbiz.de/10011886702
Cover Image
Does photo presentation matter for increasing booking intention?
Lim, Juhwan; Jang, Jichul - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 1009-1025
Persistent link: https://www.econbiz.de/10013459488
Cover Image
I know you, you know me : the effects of customer empathy and employee self-disclosure on customer citizenship behavior
Kim, Misun; Jang, Jichul - In: Journal of service theory and practice 33 (2023) 1, pp. 23-45
Persistent link: https://www.econbiz.de/10014301936
Cover Image
Do employees' perceptions of diversity management enhance firm’s financial performance : the moderating role of board members’ diversity level
Lim, Juhwan; Vaughan, Yue; Jang, Jichul - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3990-4009
Persistent link: https://www.econbiz.de/10014429889
Cover Image
Service improvisation as a double-edged sword
Oh, Hyunghwa; Jang, Jichul - In: International journal of hospitality management 108 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10013482272