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The meaning of hospitality: do employees understand?

Golubovskaya, Maria; Robinson, Richard N.S.; Solnet, David - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1282-1304

Persistent link: https://www.econbiz.de/10011732072

Other consumers in service encounters : a script theoretical perspective

Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941

Persistent link: https://www.econbiz.de/10009242085

Service recovery evaluations : GLBT versus hetero customers

Ro, Heejung; Choi, Youngsoo; Olson, Eric - In: International journal of hospitality management 33 (2013), pp. 366-375

Persistent link: https://www.econbiz.de/10009746343

Pushing the frontier of sustainable service operations management : evidence from US hospitality industry

Zhang, Jie J.; Joglekar, Nitin; Verna, Rohit - In: Journal of service management 23 (2012) 3, pp. 377-399

Persistent link: https://www.econbiz.de/10009619151

Hospitality operators' understanding of service : a qualitative approach

Crawford, Alleah - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 65-81

Persistent link: https://www.econbiz.de/10009722506

Pushing the Frontier of Sustainable Service Operations : Evidence from the U.S. Hospitality Industry

Zhang, Jie J.; Joglekar, Nitin; Verma, Rohit - 2013

This research examines how the environmental sustainability decisions of service supply chain constituents – owners, operators and customers – impact the operating performance frontier (Schmenner and Swink 1998). We develop outcome-based environmental sustainability measures and propose a...

Persistent link: https://www.econbiz.de/10014044628