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The determinants of approval of online consumer revenge

Ribeiro, Gisele de Campos; Butori, Raphaëlle; Le … - In: Journal of business research : JBR 88 (2018), pp. 212-221

Persistent link: https://www.econbiz.de/10011869708

Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees

Sharifi, Seyed Shahin - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 397-426

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Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry

Sreejesh, S.; Anusree, M. R.; Ponnam, Abhilash - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 711-742

Persistent link: https://www.econbiz.de/10012176682

Do word-of-mouth and quality have the same influence in choosing a doctor online? : a study from elaboration likelihood model perspective

Wu, Juhua; Chen, Wanqi; Tao, Lei; Liu, Qian - In: Journal of information & knowledge management : JIKM 23 (2024) 2, pp. 1-18

Persistent link: https://www.econbiz.de/10014535209

The Effect of Recommendation, Customer Satisfaction, Online Shopping Experience, Trust and Word-of-Mouth Affecting Consumer Online Shopping Decision

Usman, Osly; Zillah, Isfanz Ainu - 2020

This study aims to determine how the Effect of the Recommendation, Customer Satisfaction, Online Shopping Experience, Trust and Word of Mouth on Online Shopping Decision. The research was carried out for two months, starting in November to December 2019. The research method used was survey...

Persistent link: https://www.econbiz.de/10014102552

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...

Wandoko, Wanda; Panggati, Ignatius Enda - In: Journal of relationship marketing : innovations and … 21 (2022) 2, pp. 148-167

Persistent link: https://www.econbiz.de/10013336327

Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185

Persistent link: https://www.econbiz.de/10013546039

What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews

Lee, Carmen Kar Hang; Tse, Ying Kei; Zhang, Minhao; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 765-784

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Relative persuasiveness of repurchase intentions versus recommendations in online reviews

Ravula, Prashanth; Jha, Subhash; Biswas, Abhijit - In: Journal of retailing 98 (2022) 4, pp. 724-740

Persistent link: https://www.econbiz.de/10013535724