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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior

Tajeddini, Kayhan; Mostafa Rasoolimanesh, S.; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012585666

Frontline employee anger in response to customer incivility : antecedents and consequences

Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012585684

Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines

Noppadol Manosuthi; Lee, Jin-soo; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 461-477

Persistent link: https://www.econbiz.de/10012607328

Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists

Aksu, Akın; Albayrak, Tahir; Caber, Meltem - In: Journal of hospitality and tourism insights 5 (2022) 3, pp. 501-514

Persistent link: https://www.econbiz.de/10013272792

Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers

Mun, Sung Gyun; Park, Eunhye Olivia; Woo, Linda - In: International journal of hospitality management 102 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013185230

Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels

Xu, Xun; Zhao, Yabing - In: International journal of hospitality management 102 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013185251

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209511

Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry

Bai, Yanzhuang; Li, Tingwu; Zheng, Chundong - In: Journal of retailing and consumer services 64 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013209529

Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context

Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8

Persistent link: https://www.econbiz.de/10013209687

Value co-creation and perceived value : a customer perspective in the hospitality context

Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10

Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...

Persistent link: https://www.econbiz.de/10012813648