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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study
Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
role of airline types, the sole effect is on customers' satisfaction is service empathy, with a significant difference …
Persistent link: https://www.econbiz.de/10014512868
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The mediating role of customers' emotional attachment in enhancing service excellence and repurchase intentions of low-cost carrier airlines
Chand, Pawan Kumar; Tandon, Urvashi; Jhamb, Deepika; … - In: International journal of business excellence : IJBEX 32 (2024) 1, pp. 66-84
Persistent link: https://www.econbiz.de/10015060906
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.; Mohamed, Elsayed; Pellmann, Katharina - In: Tourism management : research, policies, practice 46 (2015), pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
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The Impact of Service Quality on Passenger Loyalty and the Mediating Roles of Relationship Quality : A Study of Domestic Flights With Vietnamese Low-Cost Airlines
Ha Nam Khanh, Giao; Vương, và Bùi Nhất - 2021
321 passengers who have used low-cost airline service in the domestic terminal in Tan Son Nhat airport, Ho Chi Minh City … evidence about the mediating roles of perceived value, airline image, passenger trust, and satisfaction. The finding also … suggested that airline managers should understand the customers’ expectations and passenger loyalty regarding low-cost airlines …
Persistent link: https://www.econbiz.de/10013226412
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The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao; Yahya, Yazkhiruni - In: Journal of air transport management 91 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
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An investigation of customer satisfaction with low-cost and full-service airline companies
Kos Koklič, Mateja; Kukar-Kinney, Monika; Vegelj, Spela - In: Journal of business research : JBR 80 (2017), pp. 188-196
Persistent link: https://www.econbiz.de/10011771489
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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Twitter sentiment analysis of the low-cost Airline services after COVID-19 outbreak : the case of AirAsia
Nor Hasliza Saad; San, Chin Wei; Yaacob, Zulnaidi - In: Business systems research : a system view accross … 14 (2023) 2, pp. 1-23
. Conclusions: This research provides the airline industry, especially AirAsia, with an opportunity to better understand the …
Persistent link: https://www.econbiz.de/10014527161