Psychogios, Alexandros G.; Atanasovski, Jane; Tsironis, … - In: International Journal of Quality & Reliability Management 29 (2012) 1, pp. 122-139
Purpose – The purpose of this paper is to investigate issues related to the application of Lean Six Sigma (L6σ) in a service industry. By adopting a case‐study approach this paper analytically explores the critical success factors that affect L6σ implementation. Design/methodology/approach...