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Customer intimacy analytics : Leveraging operational data to assess customer knowledge and relationships and to measure their business impact
Habryn, François - 2012
The ability to capture customer needs and to tailor the provided solutions accordingly, also defined as customer intimacy, has become a significant success factor in the B2B space - in particular for increasingly "servitizing" businesses. This book elaborates on the solution CI Analytics to...
Persistent link: https://www.econbiz.de/10012654071
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Auswirkungen des CRM auf die IT-Integration
Walser, Konrad - 2006
Persistent link: https://www.econbiz.de/10013438220
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Advanced customer analytics : strategic value through integration of relationship-oriented big data
Kitchens, Brent; Dobolyi, David; Li, Jingjing; Abbasi, Ahmed - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 540-574
Persistent link: https://www.econbiz.de/10011885766
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003649170
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Marketing und Vertrieb schiffsfinanzierender Banken
Scheller, Jörn - 2008
Persistent link: https://www.econbiz.de/10003765896
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Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003787798
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Service oriented enterprises
Khoshafian, Setrag N.; Khoshafian, Setrag - 2007
Service-oriented methodologies -- Service definition, discovery, and deployment -- Service-oriented architectures -- Business process management -- Security quality and management -- The service-oriented enterprise
Persistent link: https://www.econbiz.de/10003328009
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Betriebswirtschaftliche Instrumente der Unternehmenssteuerung in der sozialen Krankenversicherung
Wesenauer, Andrea (ed.); Bencic, Werner (ed.) - 2006 - 1. Aufl., Stand: Stand: 2006
Persistent link: https://www.econbiz.de/10003280585
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Customer relationship management in Taiwan's banking industry
Lin, Cho-pu; Huang, Yann-haur; Chen, Chien-ting - In: International journal of management and decision making … 10 (2009) 1/2, pp. 53-68
Persistent link: https://www.econbiz.de/10003848583
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Towards service oriented enterprise
Chaari, Sodki (contributor) - In: Knowledge enterprise: intelligent strategies in product …, (pp. 920-925). 2006
Persistent link: https://www.econbiz.de/10003408460