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Han, Heesup
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55
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Funke, Michael
49
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Aksoy, Lerzan
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Brekke, Kurt R.
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Gravelle, Hugh
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Gustafsson, Anders
35
Prentice, Catherine
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Stauss, Bernd
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Wong, IpKin Anthony
33
Huber, Frank
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Jang, Soocheong
32
Sharma, Piyush
32
McColl-Kennedy, Janet R.
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Ng, Sek Hong
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Ringle, Christian M.
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Söderlund, Magnus
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Edvardsson, Bo
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Gerlach, Stefan
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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8
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Ajia Keizai Kenkyūsho <Chiba>
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International journal of hospitality management
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449
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376
Tourism management : research, policies, practice
287
Journal of Services Marketing
285
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International Journal of Bank Marketing
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Cogent business & management
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International Journal of Contemporary Hospitality Management
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European Journal of Marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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SpringerLink / Bücher
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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International Journal of Quality & Reliability Management
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International journal of quality & reliability management
127
International journal of quality and service sciences
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Journal of service management
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of services and operations management
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Total quality management & business excellence
112
Asia Pacific journal of marketing and logistics
110
Tourism management perspectives : TMP
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Health care management review : HCM review
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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EconStor
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10
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date (oldest first)
1
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
2
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
3
A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty
Ng, Holly
;
Li, Tilo
;
Yeung, Marine
- In:
International journal of business & management : IJoBM
8
(
2020
)
2
,
pp. 93-109
Persistent link: https://www.econbiz.de/10012395746
Saved in:
4
Service improvement in Hong Kong retail banking through satisfied and committed employees
Wong, Macy
;
Cheung, Ronnie
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10010390789
Saved in:
5
The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
Saved in:
6
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
7
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
Saved in:
8
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
9
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
10
Interaction behaviors leading to comfort in the service encounter
Lloyd, Alison E.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 176-189
Persistent link: https://www.econbiz.de/10009230975
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