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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
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Service quality in a mobile-banking-applications context : do users' age and gender matter?
Trabelsi-Zoghlami, Amira; Berraies, Sarra; Yahia, Karim Ben - In: Total quality management & business excellence 31 (2020) 15, pp. 1639-1668
Persistent link: https://www.econbiz.de/10012385051
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Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
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E-banking users’ behaviour : e-service quality, attitude, and customer satisfaction
Ayo, Charles K.; Oni, Aderonke Atinuke; Adewoye, Oyerinde J. - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 347-367
Persistent link: https://www.econbiz.de/10011593755
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Internet banking : a review (2002-2016)
Keskar, Mugdha Y.; Pandey, Neeraj - In: Journal of internet commerce 17 (2018) 3, pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
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E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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Determinants of customers' adaptation to Internet Banking : evidence from Greater Jakarta Area, Indonesia
Nasreen, Jareena; Lubis, Arief Wibisono - In: ASEAN marketing journal : Association of Southeast … 13 (2021) 2, pp. 143-157
Manuscript type: Research Article. Research Aims: This paper aims to analyze factors that affect customers’ adaptation to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to using Internet Banking are Importance of Internet...
Persistent link: https://www.econbiz.de/10012886853