21st century is enhancing the complexities of life so customers are demanding more convenience from service industry & banking sector is also not exception to it. In this regard ATM is one of the best services offered by banks which offers a convenient way to customers to avoid frustrating...

Due to the ingress of private and foreign banks in India, banking industry has revolutionized the internet banking services with the help of technology. Internet Banking is considered to be the very good example for applications of information technology in the service industry. The study is to...

Purpose – The purpose of this paper is to find out whether the online banking customers have satisfied towards online banking services and its process. A comprehensive review of academic and professional literature indicates that online baking provides useful services and quick services to...

The banking industry of India is now running in a vibrant challenge concerning both customer base and performance. Today, many banks are focusing more on customers. A key component of many initiatives is the implementation of Customer Relationship Management (CRM) concept. CRM has its origin in...

In today's competitive environment, every bank attempts to build long-term relationships with its clients in order to grow sales, develop loyalty, build resistance to unfavorable brand aspects, and minimize price susceptibility. Any organization's ultimate purpose is profit production, which may...

Indian banking sector act as a backbone of the Indian economy. Most of the banks are offering contemporary services to its customers. Every bank is trying to maximize its profit by offering superior online services. An empirical study has been conducted to check the perception and satisfaction...

The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...