Brzozowska, Marta; Kolasińska-Morawska, Katarzyna; … - In: Entrepreneurial business and economics review : EBER 11 (2023) 4, pp. 109-121
Objective: The article aims to show how people perceive future implications for logistics customer service resulting …). Findings: The research shows that customer service in logistics already uses different forms of AI-based solutions (like … future, as it is a game changer for the competitiveness of customer service in logistics. Implications & Recommendations: The …