Lim, Heejin; Schumann, David W. - In: Qualitative Market Research: An International Journal 22 (2019) 3, pp. 278-300
Purpose: Brand online social networking (BOSN) is a novel marketing phenomenon in which companies initiate and cultivate relationships with their customers through online social networking (OSN) sites. Because of its openness to the public, BOSN is distinct from a traditional brand community....