Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Antecedents to participation i...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
130
Konsumentenverhalten
123
Service quality
51
Dienstleistungsqualität
50
Customer satisfaction
48
Beziehungsmarketing
46
Relationship marketing
46
Kundenzufriedenheit
43
Gastronomie
34
Restaurant industry
34
Hotel industry
30
Hotellerie
30
Corporate social responsibility
28
Beschwerdemanagement
27
Complaint management
27
USA
25
United States
25
Corporate Social Responsibility
23
Emotion
22
Hospitality industry
18
Gastgewerbe
17
Preismanagement
14
Pricing strategy
14
Experiment
13
Viral marketing
13
Virales Marketing
13
Advertising effects
10
Airbnb
10
Customer service
10
Gender
10
Kundenservice
10
Werbewirkung
10
CSR
9
Consumer behavior
9
Internet marketing
9
Online-Marketing
9
Brand image
8
Firm performance
8
Loyalty program
8
Markenimage
8
more ...
less ...
Online availability
All
Undetermined
184
Free
12
Type of publication
All
Article
317
Other
6
Type of publication (narrower categories)
All
Article in journal
197
Aufsatz in Zeitschrift
197
research-article
31
Aufsatz im Buch
8
Book section
8
Conference paper
1
Konferenzbeitrag
1
Reprint
1
conceptual-paper
1
more ...
less ...
Language
All
English
267
Undetermined
56
Author
All
Mattila, Anna S.
267
Hanks, Lydia
59
Line, Nathaniel D.
23
Wirtz, Jochen
21
Zhang, Lu
20
Gao, Yixing
14
Wu, Luorong
14
Yang, Wan
12
Andreu, Luisa
11
Dogru, Tarik
11
Hwang, Yoo Hee
11
Liu, Qing
11
Pinto, Diego Costa
11
McGinley, Sean
10
Choi, Choongbeom
9
Fan, Alei
9
Miao, Li
9
Mody, Makarand Amrish
9
Noone, Breffni M.
9
Choi, Sungwoo
8
Choi, Sunmee
8
Shin, Joongwon
8
Shuqair, Saleh
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
S. Mattila, Anna
6
Kim, Kyungmin
5
O'Neill, John
5
Suess, Courtney
5
Wang, Chen-ya
5
Wang, Chenya
5
Xue, Xunyue
5
Ye, Tian
5
Cho, Wonae
4
Herter, Márcia Maurer
4
Kim, Min Gyung
4
Luo, Anqi
4
Xiao, Qu
4
Andreau, Luisa
3
more ...
less ...
Published in...
All
International journal of hospitality management
72
The journal of services marketing
24
Journal of Services Marketing
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
International Journal of Contemporary Hospitality Management
15
Journal of business research : JBR
14
International journal of service industry management : IJSIM
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
International journal of contemporary hospitality management
11
The Cornell hospitality quarterly
9
Cornell hospitality quarterly : CQ
8
Journal of hospitality marketing & management
8
Tourism management : research, policies, practice
8
Journal of Service Management
6
Journal of service management
6
Journal of travel and tourism marketing
6
Managing service quality : MSQ ; an international journal
4
Journal of Business Research
3
Journal of retailing
3
Journal of service research
3
Tourism economics : the business and finance of tourism and recreation
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
more ...
less ...
Source
All
ECONIS (ZBW)
205
OLC EcoSci
58
Other ZBW resources
50
BASE
6
RePEc
4
Showing
1
-
10
of
323
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Time styles and waiting in crowded service environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
2
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
3
Existential guilt and preferential treatment : the case of an airline upgrade
Mattila, Anna S.
;
Hanks, Lydia
;
Zhang, Lu
- In:
Journal of travel research : a quarterly publication of …
52
(
2013
)
5
,
pp. 591-599
Persistent link: https://www.econbiz.de/10009791051
Saved in:
4
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
5
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
6
The impact of company type and corporate social responsibility messaging on consumer perceptions
Mattila, Anna S.
;
Hanks, Lydia
;
Kim, Ellen Eun Kyoo
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 126-135
Persistent link: https://www.econbiz.de/10009563155
Saved in:
7
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
8
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
Saved in:
9
Time Styles and Waiting in Crowded Service Environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
4
,
pp. 327-335
Persistent link: https://www.econbiz.de/10009977494
Saved in:
10
The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10010070269
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
