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Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions

Chang, Kuo-Chien; Chen, Mu-Chen; Hsu, Chia-Lin; Kuo, Nien-Te - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 913-931

Persistent link: https://www.econbiz.de/10010013154

Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model

Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Yang, … - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 386-411

Persistent link: https://www.econbiz.de/10009177980

The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators

Hsu, Chia-lin; Chang, Kuo-chien; Chen, Mu-chen - In: Information systems and e-business management : ISeB 10 (2012) 4, pp. 549-570

Persistent link: https://www.econbiz.de/10010057648

Applying a Kansei engineering-based logistics service design approach to developing international express services

Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Xiao, … - In: International Journal of Physical Distribution & … 45 (2015) 6, pp. 618-646

Purpose – To obtain a competitive advantage in the logistics market, international express companies should design services to stimulate customers’ usage intention by understanding customers’ affective perceptions (or in Japanese, Kansei) of the service offerings. Thus, the purpose of this...

Persistent link: https://www.econbiz.de/10014794798

Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel

Chang, Kuo-chien; Chen, Mu-Chen - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 1-27

Persistent link: https://www.econbiz.de/10008986655

Determinants of customer loyalty for home delivery

Lin, Chin-Sen; Hsu, Chia-Lin; Chen, Mu-Chen - In: International journal of logistics systems and management 22 (2015) 2, pp. 125-154

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An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents

Hsu, Chia-lin; Wu, Cou-chen; Chen, Mu-Chen - In: Information systems and e-business management : ISeB 11 (2013) 2, pp. 287-311

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Applying the Kano model to investigate the quality of transportation services at mega events

Chen, Mu-Chen; Hsu, Chia-Lin; Huang, Chun-Han - In: Journal of retailing and consumer services 60 (2021), pp. 1-17

Persistent link: https://www.econbiz.de/10012502648

Investigating pharmaceutical logistics service quality with refined Kano's model

Chen, Mu-Chen; Hsu, Chia-Lin; Lee, Li-Hung - In: Journal of retailing and consumer services 57 (2020), pp. 1-12

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How social shopping retains customers? : capturing the essence of website quality and relationship quality

Hsu, Chia-Lin; Chen, Mu-Chen; Kumar, Vikas - In: Total quality management & business excellence : an … 29 (2018) 2, pp. 161-184

Persistent link: https://www.econbiz.de/10011854048