Chen, Mu-Chen; Hsiao, Yu-Hsiang; Chang, Kuo-Chien; Lin, … - In: Data Technologies and Applications 53 (2019) 1, pp. 33-57
Purpose Leisure and tourism activities have proliferated and become important parts of modern life, and the hotel industry plays a necessary role in the supply for and demand from consumers. The purpose of this paper is to develop guidelines for hotel service development by applying a service...