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Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser; Di Mascio, Rita; Johns, Raechel - In: Psychology & marketing 35 (2018) 6, pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
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An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59
Persistent link: https://www.econbiz.de/10012302663
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Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
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A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
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The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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Factors propelling the use of Islamic banking services : the moderating role of customer intimacy
Mansour, Majeed Mustafa Othman - In: International journal of business excellence : IJBEX 23 (2021) 1, pp. 71-92
Persistent link: https://www.econbiz.de/10012506629
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Assessing the mediating impact of satisfaction on the relationship between retail service quality and customer loyalty : a study of organised apparel multi-brand retail stores in I...
Bhatia, Mayank; Bhatt, Kedar - In: International journal of business and emerging markets … 15 (2023) 2, pp. 175-193
Persistent link: https://www.econbiz.de/10014306813
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Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
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The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565