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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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Enabling a culture for IT services : the role of the IT infrastructure library
Eikebrokk, Tom Roar; Iden, Jon - In: International journal of information technology and … 15 (2016) 1, pp. 14-40
Persistent link: https://www.econbiz.de/10011713520
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Dienstleistungsunternehmen -- Serviceorientiertes Personalmanagement -- Managing HR for Service Excellence and Cost Effectiveness at Singapore … Airlines -- Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter -- Positives Personalmanagement …Steigende Ansprüche und Wünsche der Kunden sowie ein intensiver Wettbewerb im Dienstleistungssektor sind Gründe für …
Persistent link: https://www.econbiz.de/10014014359
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
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Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von; Ghijsen, Paul W. T.; Gelderman, … - In: International journal of business and globalisation : IJBG 14 (2015) 2, pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
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Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine; Kleinaltenkamp, Michael - In: Journal of global scholars of marketing science : … 29 (2019) 3, pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
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The impact of the COVID-19 pandemic on restaurant resilience : lessons, generalizations, and ideas for future research
Karniouchina, Kate; Sarangee, Kumar; Theokary, Carol; … - In: Service science 14 (2022) 2, pp. 121-138
Persistent link: https://www.econbiz.de/10013352805
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
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Enhancing service innovation in a business-to-business context : four questions for SMEs transforming to service logic
Nuutinen, Maaria; Ojasalo, Katri - In: International journal of quality and service sciences 6 (2014) 4, pp. 290-308
Persistent link: https://www.econbiz.de/10010469097