Tourism is a complex activity involving a combination of material (accommodation, transport, tourist attractions) and psychological (specific attitudes, desires, human emotions) elements. In literature, there are numerous definitions demonstrating the complexity and importance of the tourism...

We are in the third millennium, millennium of development intuitive intelligence. Every man and every human group has in its own internal structure a law of evolution. Thus the world was made. Important is that as of personal maturity and / or collectively to realize that there are some natural...

The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction,...

Nowadays tourism represents a quite distinct field of human activity, a component of highest importance of the economic and social life for an ever larger number of countries on the globe. Tourism evolves constantly due to the changes occurring in contemporary civilization, its dynamics...

The main paradigm that marks the literature dedicated to consumer’s satisfaction is the Expectation Disconfirmation Paradigm. A lot of theories explaining the nature and the development of consumer’s satisfaction from various perspectives fall under the umbrella of this paradigm.

One of the most important antecedents of service customer’s satisfaction is their perceived quality. This article tries to present the main strategies and research methods for perceived quality, with special focus on bank services.