//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
More than happy to help? : cus...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
USA
330,283
United States
291,694
Consumer behaviour
83,549
Konsumentenverhalten
81,099
Theorie
52,165
Theory
51,434
Relationship marketing
26,355
Beziehungsmarketing
25,680
Gesundheitswesen
21,382
Deutschland
20,217
Health care system
18,804
Schätzung
18,641
Estimation
17,769
Germany
17,468
Großbritannien
13,722
United Kingdom
12,047
EU-Staaten
11,206
Japan
10,873
Emotion
10,798
EU countries
10,774
Welt
9,845
World
9,603
Customer satisfaction
9,159
Service quality
9,156
Dienstleistungsqualität
9,058
Vereinigte Staaten
8,904
Kundenzufriedenheit
8,901
Brand management
8,775
Markenführung
8,731
Geldpolitik
8,581
Vergleich
8,214
Monetary policy
8,187
Health care
8,151
Gesundheitsversorgung
8,120
Wirkungsanalyse
7,853
Comparison
7,831
Kanada
7,740
Impact assessment
7,636
Börsenkurs
7,465
China
7,346
more ...
less ...
Online availability
All
Free
83,727
Undetermined
77,771
Type of publication
All
Article
250,543
Book / Working Paper
205,771
Journal
4,471
Other
189
Database
7
Type of publication (narrower categories)
All
Article in journal
201,440
Aufsatz in Zeitschrift
201,440
Graue Literatur
73,150
Non-commercial literature
73,150
Working Paper
59,096
Arbeitspapier
54,385
Aufsatz im Buch
32,506
Book section
32,506
Hochschulschrift
12,463
Collection of articles of several authors
11,275
Sammelwerk
11,275
Thesis
9,656
Amtsdruckschrift
9,511
Government document
9,511
Aufsatzsammlung
4,954
Konferenzschrift
4,337
research-article
3,927
Lehrbuch
3,794
Textbook
3,614
Case study
2,822
Fallstudie
2,822
Bibliografie enthalten
2,784
Bibliography included
2,784
Conference proceedings
2,568
Statistik
2,402
Statistics
2,019
Collection of articles written by one author
1,921
Sammlung
1,921
Bibliographie
1,680
Glossar enthalten
1,629
Glossary included
1,629
No longer published / No longer aquired
1,556
Conference paper
1,505
Konferenzbeitrag
1,505
Dissertation u.a. Prüfungsschriften
1,237
Reprint
1,056
Bibliografie
975
Article
836
Ratgeber
739
Mehrbändiges Werk
692
more ...
less ...
Language
All
English
409,826
German
27,743
Undetermined
18,182
French
2,370
Spanish
1,374
Italian
611
Russian
469
Polish
268
Portuguese
207
Dutch
170
Swedish
141
Hungarian
128
Danish
82
Norwegian
55
Czech
40
Finnish
37
Romanian
37
Slovak
25
Bulgarian
19
Croatian
16
Lithuanian
15
Slovenian
13
Serbian
12
Japanese
10
Multiple languages
9
Arabic
6
Ukrainian
6
Chinese
6
Turkish
5
Valencian
3
Hebrew
3
Korean
3
Afrikaans
2
Bosnian
2
Indonesian
2
Albanian
2
Azerbaijani
1
Latvian
1
Macedonian
1
Mongolian
1
more ...
less ...
Author
All
Neumark, David
310
Glaeser, Edward L.
302
Cutler, David M.
259
Poterba, James M.
254
Heckman, James J.
246
Gruber, Jonathan
244
Freeman, Richard B.
234
Auerbach, Alan J.
231
Gupta, Rangan
228
Autor, David H.
216
Wolff, Edward N.
213
Mitchell, Olivia S.
211
Krueger, Alan B.
208
Bordo, Michael D.
205
Caporale, Guglielmo Maria
203
Kotlikoff, Laurence J.
203
Burkhauser, Richard V.
196
Katz, Lawrence F.
196
Goldin, Claudia
195
Feldstein, Martin S.
194
Cebula, Richard J.
193
Stulz, René M.
193
Haltiwanger, John C.
189
Hanson, Gordon H.
189
Fairlie, Robert W.
183
Viscusi, W. Kip
181
Hamermesh, Daniel S.
180
Audretsch, David B.
175
Wise, David A.
172
Currie, Janet M.
169
Slemrod, Joel
168
Borjas, George J.
164
Card, David E.
164
Gil-Alaña, Luis A.
164
Acemoglu, Daron
162
Chiswick, Barry R.
158
Bloom, Nicholas
157
Gordon, Robert J.
156
Homburg, Christian
154
Jorgenson, Dale Weldeau
151
more ...
less ...
Institution
All
National Bureau of Economic Research
4,501
USA / General Accounting Office
717
OECD
629
USA / Bureau of the Census
506
IGI Global
445
Springer Fachmedien Wiesbaden
320
World Bank
232
Brookings Institution
204
USA / Economic Research Service
194
USA / Congress / Joint Economic Committee
176
World Trade Organization
176
American Enterprise Institute for Public Policy Research
173
Edward Elgar Publishing
170
USA / Congress / Senate / Committee on Finance
170
Federal Reserve Bank of St. Louis
167
USA / Government Accountability Office
150
European Observatory on Health Systems and Policies
128
International Monetary Fund
127
American Council of Voluntary Agencies for Foreign Service
123
USA / Bureau of Labor Statistics
122
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
121
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
116
USA / Congress / Budget Office
115
International Monetary Fund (IMF)
114
USA / Congress / House of Representatives / Committee on Ways and Means
113
Russell Sage Foundation
110
USA / Congress / Senate / Committee on Banking, Housing and Urban Affairs
105
Forschungsinstitut zur Zukunft der Arbeit
102
Federal Reserve Bank of San Francisco
99
USA
99
USA / Treasury Department
95
International Labour Organization (ILO), United Nations
94
USA / Congress / House of Representatives / Committee on Ways and Means / Committee on Ways and Means / Subcommittee on Trade
90
Weltbank
88
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
87
USA / Office of Technology Assessment
85
Federal Reserve Bank of New York
84
Technical Assistance Information Cleaning House
84
USA / Congress / House of Representatives
82
Federal Reserve Bank of Chicago
79
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
11,645
NBER working paper series
4,309
Journal of business research : JBR
2,727
The American economic review
2,462
Journal of retailing and consumer services
2,123
Discussion paper / Centre for Economic Policy Research
2,047
Discussion paper series / IZA
2,041
NBER Working Paper
1,877
American journal of agricultural economics
1,624
The review of economics and statistics
1,478
The journal of finance : the journal of the American Finance Association
1,461
Working paper
1,407
Applied economics
1,387
The review of financial studies
1,385
International journal of hospitality management
1,180
SpringerLink / Bücher
1,152
Economics letters
1,037
CESifo working papers
965
IZA Discussion Papers
955
Economic review
931
Journal of banking & finance
924
Southern economic journal
907
Economic inquiry : journal of the Western Economic Association International
901
Finance and economics discussion series
888
Monthly labor review : MLR
876
Journal of financial economics
856
National tax journal
852
European journal of operational research : EJOR
843
International journal of consumer studies
823
Journal of financial and quantitative analysis : JFQA
816
The journal of futures markets
798
Psychology & marketing
791
Journal of human resources : JHR
789
Journal of business ethics : JOBE
787
Journal of money, credit and banking : JMCB
765
Management science : journal of the Institute for Operations Research and the Management Sciences
734
Business horizons
726
Journal of political economy
713
The journal of economic perspectives : EP ; a journal of the American Economic Association
713
Technological forecasting & social change : an international journal
691
more ...
less ...
Source
All
ECONIS (ZBW)
423,166
USB Cologne (EcoSocSci)
21,530
EconStor
6,004
Other ZBW resources
5,469
RePEc
3,817
BASE
465
OLC EcoSci
286
ArchiDok
127
USB Cologne (business full texts)
117
more ...
less ...
Showing
131
-
140
of
460,981
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
131
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
132
Customer behaving badly!
Ang, Lawrence
;
Koslow, Scott
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Saved in:
133
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
134
Antecedents and consequences of customer - service provider relationship strength
Ng, Sandy
;
David, Meredith E.
;
Dagger, Tracey S.
- In:
International journal of business environment : IJBE
5
(
2012/13
)
3
,
pp. 232-251
Persistent link: https://www.econbiz.de/10009702940
Saved in:
135
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
136
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
137
Nomen est omen : formalizing customer labeling theory
Plangger, Kirk
;
Kietzmann, Jan H.
;
Pitt, Leyland F.
; …
- In:
AMS review : official publication of the Academy of …
3
(
2013
)
4
,
pp. 193-204
Persistent link: https://www.econbiz.de/10010233420
Saved in:
138
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
139
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
140
A study on customer preference with reference to Pizza Hut, Chennai
Manoj Kumar, G. V.
;
Subash, B.
;
Prabhu, C.
- In:
International journal of applied business and economic …
12
(
2014
)
2
,
pp. 371-379
Persistent link: https://www.econbiz.de/10010374119
Saved in:
First
Prev
10
11
12
13
14
15
16
17
18
19
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->