A plethora of research has investigated the impact of the frontline employee on the customer, with the consensus that employees can have a tremendous impact on the customer. What remains to be discovered is the extent to which this relationship exists in the reverse. Utilizing broaden-and-build...

Purpose – The purpose of this paper is to present a newly developed scale useful for measuring supply chain security culture (SCSC), defined as the overall organizational philosophy that creates supply chain security as a priority among its employees through embracing and projecting norms and...