Peng, Ling; Cui, Geng; Zhuang, Mengzhou; Li, Chunyu - In: Journal of Consumer Marketing 33 (2016) 4, pp. 269-280
Purpose To influence consumer perceptions, firms often manipulate online product reviews on their own websites or third-party forums by anonymously adding positive reviews, deleting unfavorable reviews or offering rewards to encourage favorable reviews. This study aims to investigate consumer...