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Changing quality initiative :...
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Innovation
30
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25
Quality management
22
Dienstleistungsqualität
20
Service quality
20
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19
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18
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17
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English
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Witell, Lars
124
Elg, Mattias
66
Gustafsson, Anders
44
Gremyr, Ida
16
Löfgren, Martin
16
Edvardsson, Bo
15
Kristensson, Per
14
Fundin, Anders
11
Snyder, Hannah
11
Kollberg, Beata
10
Poksinska, Bozena
10
Engström, Jon
9
McColl-Kennedy, Janet R.
9
Rönnbäck, Åsa
9
Gebauer, Heiko
8
Martin, Jason
8
Kowalkowski, Christian
7
Löfberg, Nina
6
Meiren, Thomas
5
Perks, Helen
5
Schäfer, Adrienne
5
Wallo, Andreas
5
Anderson, Laurel
4
Bolton, Ruth N.
4
Johansson, Elisabeth
4
Olsson, Jesper
4
Sebastiani, Roberta
4
Bergman, Bo
3
Cronemyr, Peter
3
Dahlgaard, Jens Jörn
3
Eklund, Jörgen
3
Enquist, Bo
3
Hogan, Suellen J.
3
Jaakkola, Elina
3
Kindström, Daniel
3
Klofsten, Magnus
3
Langstrand, Jostein
3
Pettersen, Jostein
3
Tarasi, Crina O.
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Tillmar, Malin
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Journal of Service Management
22
Journal of service management
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of business research : JBR
10
International journal of quality and service sciences
9
Journal of Services Marketing
8
International Journal of Quality and Service Sciences
7
International journal of quality & reliability management
6
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
The TQM Journal
4
The journal of services marketing
4
Total quality management & business excellence
4
International Journal of Quality & Reliability Management
3
Quality management journal : QMJ
3
The TQM magazine : the international bi-monthly for total quality management
3
European Journal of Marketing
2
International Journal of Operations & Production Management
2
International Journal of Productivity and Performance Management
2
International journal of productivity and quality management : IJPQM
2
International journal of technology management : IJTM
2
Journal of organizational change management
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Sustainable development in organizations : studies on innovative practices
2
The international journal of productivity and performance management : IJPPM
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Cogent business & management
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
Edward Elgar E-Book Archive
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Innovative quality improvement in operations : introducing emergent quality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business & Industrial Marketing
1
Journal of Business Research
1
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ECONIS (ZBW)
79
Other ZBW resources
56
OLC EcoSci
36
RePEc
1
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111
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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112
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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113
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
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114
How to convert digital offerings into revenue enhancement : conceptualizing business model dynamics through explorative case studies
Gebauer, Heiko
;
Arzt, Alexander
;
Kohtamäki, Marko
; …
- In:
Industrial marketing management : the international …
91
(
2020
),
pp. 429-441
Persistent link: https://www.econbiz.de/10012422297
Saved in:
115
Typologies and frameworks in service innovation
Kowalkowski, Christian
;
Witell, Lars
- In:
The Routledge handbook of service research insights and …
,
(pp. 109-130)
.
2020
Persistent link: https://www.econbiz.de/10012238613
Saved in:
116
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
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117
You can't buy what you can't see : retailer practices to increase the green premium
Guyader, Hugo
;
Ottoson, Mikael
;
Witell, Lars
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 319-325
Persistent link: https://www.econbiz.de/10011629371
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118
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
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119
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
120
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
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