Narrow search
Showing 121 - 130 of 105,707
Cover Image
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen; Psomas, Evangelos - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Cover Image
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Cover Image
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Cover Image
TQM practices and knowledge management : a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors
Ooi, Keng-Boon - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1131-1145
Persistent link: https://www.econbiz.de/10011525723
Cover Image
Modelling the clusters of critical success factors of Six Sigma for non-formal service sectors using interpretive structural modelling
Talankar, Amol; Verma, Prakash; Seth, Nitin - In: International journal of six sigma and competitive … 9 (2015) 2/3/4, pp. 222-240
Persistent link: https://www.econbiz.de/10011547638
Cover Image
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.; Katsamakas, Evangelos - In: Human systems management : HSM 35 (2016) 2, pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Cover Image
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene; Milan, Gabriel Sperandio; Dorion, Eric - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Cover Image
Verschwendung durch Doppel-, Nacharbeiten und mehr : wie viele Fehler können sich Sachgüterhersteller und Dienstleister leisten?
Kerka, Friedrich; Kriegesmann, Bernd - 2013
Persistent link: https://www.econbiz.de/10011453326
Cover Image
The strengthened business process matrix : a novel approach for guided continuous improvement at service-oriented SMEs
Aarnio, Teija - In: Knowledge and process management : the journal of … 22 (2015) 3, pp. 180-190
Persistent link: https://www.econbiz.de/10011471431
Cover Image
A firm-specific analysis of service quality costs
Johnston, Ahren; Ozment, John - In: International journal of logistics : research and … 18 (2015) 5, pp. 387-401
Persistent link: https://www.econbiz.de/10011482329