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A research note on the determinants and consequences of outsourcing using German data

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Organizational transformation through service design : the institutional logics perspective

Kurtmollaiev, Seidali; Fjuk, Annita; Pedersen, Per Egil; … - In: Journal of service research : JSR 21 (2018) 1, pp. 59-74

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Understanding change enablers in service organizations : a contingency theory perspective

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Organizational change, new information and communication technologies and the demand for labor in services

Falk, Martin - 2001

Between 1993 and 1995, the majority of German firms in services introduced new organizational practices (OC), in particular total quality management systems, certified ISO 9000, lean administration, flatter hierarchies, delegation of authority and ICT-enabled organizational changes). This paper...

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