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81
The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.
;
Jayaram, Jayanth
;
Xu, Kefeng
- In:
International journal of production economics
138
(
2012
)
1
,
pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
Saved in:
82
Total quality management in service sector : a literature review
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of business innovation and research
6
(
2012
)
3
,
pp. 259-301
Persistent link: https://www.econbiz.de/10009551662
Saved in:
83
A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms
Alsmadi, Majed
;
Almani, Ahmad
;
Jerisat, Rula
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 381-396
Persistent link: https://www.econbiz.de/10009553686
Saved in:
84
Implementing Six Sigma in Saudi Arabia : an empirical study on the fortune 100 firms
Alsmadi, Majed
;
Lehaney, Brian
;
Khan, Zulfiqar A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 263-276
Persistent link: https://www.econbiz.de/10009553727
Saved in:
85
The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Lee, Peter K. C.
;
To, W. M.
;
Yu, Billy T. W.
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 646-662
Persistent link: https://www.econbiz.de/10009525836
Saved in:
86
ISO 9000 maintenance in service organisations : tales from two companies
Wahid, Roslina Ab
;
Corner, James
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
28
(
2011
)
6/7
,
pp. 735-757
Persistent link: https://www.econbiz.de/10009303257
Saved in:
87
Journal of service theory and practice
Bingley : Emerald
-
25.2015 -
Persistent link: https://www.econbiz.de/10010513546
Saved in:
88
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
89
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
90
Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
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