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Service guarantee and optimal...
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Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Consumer behaviour
7,947
Konsumentenverhalten
7,745
Relationship marketing
7,512
Beziehungsmarketing
7,457
Customer service
3,473
Kundenservice
3,080
Qualitätsmanagement
2,866
Quality management
2,803
Wirtschaftsprüfung
2,504
Financial audit
2,498
Revenue management
2,375
Theorie
2,338
Theory
2,304
Revenue-Management
2,256
USA
2,075
United States
2,006
Krankenhaus
1,967
Hospital
1,951
Deutschland
1,916
Germany
1,805
Health care
1,653
Gesundheitsversorgung
1,620
Product quality
1,452
Produktqualität
1,433
Online-Handel
1,432
Online retailing
1,428
Gesundheitswesen
1,301
customer satisfaction
1,299
Health care system
1,283
Hotel industry
1,279
Hotellerie
1,274
Dienstleistungssektor
1,272
Service industry
1,259
Electronic Commerce
1,249
Job satisfaction
1,228
Arbeitszufriedenheit
1,225
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Undetermined
14,798
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7,740
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Article
28,217
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9,930
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43
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28
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Sammelwerk
422
Case study
337
Fallstudie
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Han, Heesup
78
Siciliani, Luigi
77
Bruhn, Manfred
75
Homburg, Christian
65
Mattila, Anna S.
64
Propper, Carol
54
Straume, Odd Rune
52
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Svensson, Göran
44
Rivkin, Steven G.
43
Stauss, Bernd
43
Shahin, Arash
42
Mittal, Vikas
41
Wirtz, Jochen
38
Aksoy, Lerzan
37
Brekke, Kurt R.
37
Gil Saura, Irene
37
Gustafsson, Anders
36
Prentice, Catherine
36
Usman, Osly
36
Bauer, Hans H.
35
Gravelle, Hugh
35
Wong, IpKin Anthony
34
Edvardsson, Bo
33
Topaloğlu, Hüseyin
33
Schwartz, Zvi
32
Sharma, Piyush
32
Huber, Frank
31
McColl-Kennedy, Janet R.
31
Söderlund, Magnus
31
Hyun, Sunghyup Sean
30
Ringle, Christian M.
30
Sparks, Beverley
30
Gönsch, Jochen
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Jang, Soocheong
28
Matzler, Kurt
28
Staiger, Douglas
28
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National Bureau of Economic Research
187
Springer Fachmedien Wiesbaden
47
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
42
OECD
40
International Monetary Fund (IMF)
28
IGI Global
25
International Monetary Fund
25
Verlag Dr. Kovač
24
World Bank
19
Hochschulrektorenkonferenz
17
Books on Demand GmbH <Norderstedt>
16
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
15
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
15
World Bank Group
14
HAL
11
Department of Management Science, Management School
10
Europäische Kommission
10
Nomos Verlagsgesellschaft
10
Shaker Verlag
8
Department of Economics and Business, Universitat Pompeu Fabra
7
Erasmus Research Institute of Management
7
RWTH Aachen
7
De Gruyter Oldenbourg
6
Université Paris-Dauphine (Paris IX)
6
Economics Research, World Bank Group
5
Fördergesellschaft Marketing an der Universität Augsburg
5
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
International Telecommunications Society (ITS)
5
OECD / International Transport Forum
5
Taylor and Francis.
5
Universität Mannheim
5
C.E.P.R. Discussion Papers
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Edward Elgar Publishing
4
Eric Cuvillier <Firma>
4
European Centre for the Development of Vocational Training
4
Faculteit der Economische Wetenschappen, Erasmus Universiteit Rotterdam
4
Harvard Graduate School of Business Administration
4
ISM University of Management and Economics
4
International Institute of Social and Economic Sciences
4
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Published in...
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International journal of hospitality management
638
Journal of retailing and consumer services
569
Journal of business research : JBR
439
Journal of revenue and pricing management
435
The service industries journal
380
Journal of Services Marketing
295
The journal of services marketing
287
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
268
Tourism management : research, policies, practice
249
International journal of contemporary hospitality management
235
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
205
Journal of air transport management
198
NBER working paper series
187
Working paper / National Bureau of Economic Research, Inc.
187
European journal of operational research : EJOR
179
Auditing : a journal of practice & theory
177
Services marketing quarterly
173
NBER Working Paper
166
International Journal of Revenue Management
165
SpringerLink / Bücher
159
Journal of service research : JSR
156
Management science : journal of the Institute for Operations Research and the Management Sciences
156
Cogent business & management
154
The TQM journal : the international review of organizational improvement
154
International Journal of Bank Marketing
152
International journal of productivity and quality management : IJPQM
145
International Journal of Contemporary Hospitality Management
144
International journal of production economics
141
Service business
141
International journal of quality & reliability management
133
International journal of quality and service sciences
133
European Journal of Marketing
132
Journal of service management
132
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
124
International journal of production research
121
International journal of services and operations management
121
International Journal of Quality & Reliability Management
116
Industrial marketing management : the international journal for industrial and high-tech firms
115
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Source
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ECONIS (ZBW)
33,422
Other ZBW resources
2,396
RePEc
1,269
USB Cologne (EcoSocSci)
508
EconStor
397
BASE
162
USB Cologne (business full texts)
37
OLC EcoSci
25
ArchiDok
2
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Showing
1
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10
of
38,218
Sort
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date (newest first)
date (oldest first)
1
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
Saved in:
2
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
3
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
4
Garantiert zufrieden?! : Einfluss von Servicequalität und produktbezogenen Merkmalen auf die Zufriedenheit mit der Garantieabwicklung
Huber, Frank
;
Meyer, Frederik
;
Thelen, Martin
-
2014
Persistent link: https://www.econbiz.de/10010338211
Saved in:
5
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
6
The moderation influence of
warranty
on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
7
After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
127
(
2010
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
Saved in:
8
Common mistakes in designing and implementing service guarantees
McColl, Rod
;
Mattsson, Jan
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 451-461
Persistent link: https://www.econbiz.de/10009390043
Saved in:
9
Servicegarantien bei Banken und Versicherungen : Wettbewerbsvorteile für Finanzdienstleistungsunternehmen
Hütter, Helmut
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001499880
Saved in:
10
The effect of service guarantee strength on service quality of online merchants
Peng, Hong
;
Jiang, Wei
;
Su, Ruihuan
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 4-17
Persistent link: https://www.econbiz.de/10011645256
Saved in:
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