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The role of contingent self-es...
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1
Beendigung von Kundenbeziehungen aus Anbietersicht : Wirkung der wahrgenommenen
Gerechtigkeit
auf die Zufriedenheit und Verbundenheit ehemaliger Kunden in unterschiedlichen Beendig...
Bruhn, Manfred
;
Lucco, Andreas
;
Wyss, Sabina
- In:
Marketing : ZFP ; journal of research and management
30
(
2008
)
4
,
pp. 221-237
Persistent link: https://www.econbiz.de/10003779650
Saved in:
2
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
3
Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates' perceptions of
justice
and satisfaction, and evaluation of the moderati...
Tremblay, Michel
;
Vandenberghe, Christian
;
Doucet, Olivier
- In:
Journal of business and psychology
28
(
2013
)
2
,
pp. 233-249
Persistent link: https://www.econbiz.de/10009757786
Saved in:
4
Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim
;
Ferdousi, Farhana
;
Jasimuddin, …
- In:
Global business and organizational excellence : GBOE
41
(
2022
)
3
,
pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
Saved in:
5
The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin
;
Suharjo, Budi
;
Kirbrandoko, Kirbrandoko
; …
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
Saved in:
6
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
7
Experiential regret in service failure : the role of service justices
Hwang, Hee-Jeong
;
Kang, Min-Jeong
;
Youn, Myoung-Kil
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011455814
Saved in:
8
Employees' service recovery efforts as a function of perceptions of interactional
justice
in individualistic vs. collectivistic cultures
Seger-Guttmann, Tali
;
MacCormick, Judith S.
- In:
European journal of international management : EJIM
8
(
2014
)
2
,
pp. 160-178
Persistent link: https://www.econbiz.de/10010399825
Saved in:
9
Can robots recover a service using interactional
justice
as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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10
Exploring the role of information and trust in price fairness judgments
Rothenberger, Sandra
;
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
- In:
Pricing perspectives : marketing and management …
,
(pp. 147-158)
.
2008
Persistent link: https://www.econbiz.de/10003775071
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