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Beendigung von Kundenbeziehungen aus Anbietersicht : Wirkung der wahrgenommenen Gerechtigkeit auf die Zufriedenheit und Verbundenheit ehemaliger Kunden in unterschiedlichen Beendig...
Bruhn, Manfred; Lucco, Andreas; Wyss, Sabina - In: Marketing : ZFP ; journal of research and management 30 (2008) 4, pp. 221-237
Persistent link: https://www.econbiz.de/10003779650
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Return on community for consumers and service establishments
Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates' perceptions of justice and satisfaction, and evaluation of the moderati...
Tremblay, Michel; Vandenberghe, Christian; Doucet, Olivier - In: Journal of business and psychology 28 (2013) 2, pp. 233-249
Persistent link: https://www.econbiz.de/10009757786
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Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim; Ferdousi, Farhana; Jasimuddin, … - In: Global business and organizational excellence : GBOE 41 (2022) 3, pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
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The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin; Suharjo, Budi; Kirbrandoko, Kirbrandoko; … - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
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Does relationship matter? : customers' response to service failure
Tsai, Chia-ching; Yang, Yung-kai; Cheng, Yu-chi - In: Managing service quality : MSQ ; an international journal 24 (2014) 2, pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
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Experiential regret in service failure : the role of service justices
Hwang, Hee-Jeong; Kang, Min-Jeong; Youn, Myoung-Kil - In: Journal of transnational management : the official … 21 (2016) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10011455814
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Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures
Seger-Guttmann, Tali; MacCormick, Judith S. - In: European journal of international management : EJIM 8 (2014) 2, pp. 160-178
Persistent link: https://www.econbiz.de/10010399825
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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Exploring the role of information and trust in price fairness judgments
Rothenberger, Sandra; Grewal, Dhruv; Iyer, Gopalkrishnan R. - In: Pricing perspectives : marketing and management …, (pp. 147-158). 2008
Persistent link: https://www.econbiz.de/10003775071