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An assessment of the marketing strategy for mobile services of Ethiopian Telecommunication Corporation

Temesgen, Zelalem; Negi, Rakshit; Ketema, Eyob - In: Services marketing quarterly 31 (2010) 1, pp. 50-71

Persistent link: https://www.econbiz.de/10003953043

Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation

Negi, Rakshit; Ketema, Eyob - In: African journal of economic and management studies : AJEMS 4 (2013) 1, pp. 109-121

Persistent link: https://www.econbiz.de/10010147907

An Assessment of the Marketing Strategy for Mobile Services of Ethiopian Telecommunication Corporation

Temesgen, Zelalem; Negi, Rakshit; Ketema, Eyob - In: Services marketing quarterly 31 (2009) 1, pp. 50-72

Persistent link: https://www.econbiz.de/10009266496

Customer‐perceived relationship quality and satisfaction

Negi, Rakshit; Ketema, Eyob - In: African Journal of Economic and Management Studies 4 (2013) 1, pp. 109-121

Purpose – The purpose of this study is to explore and assess the contribution of relationship marketing constructs namely trust, commitment, communication, and conflict handling to perceived quality of customer relationship and satisfaction in an Ethiopian mobile communications perspective....

Persistent link: https://www.econbiz.de/10014668513

Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications

Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350

Persistent link: https://www.econbiz.de/10008798963

Factorial and regression analyses of relationship marketing antecedents and customer loyalty : the Ethiopian telecommunications perspective

Negi, Rakshit - In: International journal of electronic customer … 4 (2010) 3, pp. 252-263

Persistent link: https://www.econbiz.de/10008826197

User's perceived service quality of mobile communications : experience from Ethiopia

Negi, Rakshit - In: International journal of quality & reliability management 26 (2009) 7, pp. 699-711

Persistent link: https://www.econbiz.de/10009525822

Factorial and regression analyses of relationship marketing antecedents and customer loyalty : the Ethiopian telecommunications perspective

Negi, Rakshit - In: International journal of electronic customer … 4 (2010) 3, pp. 252-263

Persistent link: https://www.econbiz.de/10009887565

Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications

Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350

Persistent link: https://www.econbiz.de/10009868891

User's perceived service quality of mobile communications: experience from Ethiopia

Negi, Rakshit - In: International journal of quality & reliability management 26 (2009) 6-7, pp. 699-711

Persistent link: https://www.econbiz.de/10008326451