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How does customer satisfaction change after hotels start using self-service kiosks?

Wu, Xiaojun; Xiang, Hanxiao; Wang, Yize; Huo, Yixi - In: International journal of hospitality management 122 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015072200

Customers' political ideology and Self-Service Technologies : do political leanings predict usage of Self-Service Technologies?

Malekshah, Nasim N.; Kamran-Disfani, Omid; Mousavi, Javad; … - In: Psychology & marketing 41 (2024) 9, pp. 1919-1933

Persistent link: https://www.econbiz.de/10015074571

Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien

Boslau, Madlen - 2009 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003879294

The effect of self-checkout quality on customer satisfaction and repatronage in a retail context

Fernandes, Teresa; Pedroso, Rui - In: Service business 11 (2017) 1, pp. 69-92

Persistent link: https://www.econbiz.de/10011722450

The role of other customers during self-service technology failure

Yi, Youjae; Kim, Seo Young - In: Service business 11 (2017) 4, pp. 695-715

Persistent link: https://www.econbiz.de/10011914936

The nature of learning about customers in a customer service setting : a study of frontline contact persons

Wägar, Karolina - 2007

Persistent link: https://www.econbiz.de/10003598810

Consumer Sophistication : Messung, Determinanten und Wirkungen auf Kundenzufriedenheit und Kundenloyalität

Sauer, Nicola E. - 2003 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001788036

How service quality variability hurts revenue when customers learn : implications for dynamic personalized pricing

DeCroix, Gregory A.; Long, Xiaoyang; Tong, Jordan - In: Operations research 69 (2021) 3, pp. 683-708

Persistent link: https://www.econbiz.de/10012546844

Difference in Shoppers’ Learning Differentiate Shopping Satisfaction

Sahoo, Sandhya Rani; Satpathy, Biswajit; Sahoo, Dr. … - 2021

Gallons of studies have been conducted regarding the customers’ satisfaction and their underlying factors. But, if the same individual is the shopper of both the organized and unorganized retail stores, then how much his/her satisfaction differs from any one retail format to the other retail...

Persistent link: https://www.econbiz.de/10013249979

Why do customers want to learn? : antecedents and outcomes of customer learning

Sun, Xiaochi; Eisingerich, Andreas Benedikt; Foscht, Thomas - In: European journal of marketing 56 (2022) 3, pp. 677-703

Persistent link: https://www.econbiz.de/10013173444