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21
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10010367159
Saved in:
22
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan
- In:
Production and operations management : an international …
25
(
2016
)
1
,
pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Saved in:
23
Approximations for chat service systems using many-server diffusion limits
Cui, Leon
;
Tezcan, Tolga
- In:
Mathematics of operations research
41
(
2016
)
3
,
pp. 775-807
Persistent link: https://www.econbiz.de/10011520572
Saved in:
24
Asymptotic optimality of constant-order policies for lost sales inventory models with large lead times
Goldberg, David A.
;
Katz-Rogozhnikov, Dmitriy A.
;
Lu, …
- In:
Mathematics of operations research
41
(
2016
)
3
,
pp. 898-913
Persistent link: https://www.econbiz.de/10011520728
Saved in:
25
Panel size and overbooking decisions for appointment-based services under patient no-shows
Liu, Nan
;
Ziya, Serhan
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2209-2223
Persistent link: https://www.econbiz.de/10010479060
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26
Effect of trajectory prediction and stochastic runway occupancy times on aircraft delays
Nikoleris, Tasos
;
Hansen, Mark
- In:
Transportation science : a journal of the Institute for …
50
(
2016
)
1
,
pp. 110-119
Persistent link: https://www.econbiz.de/10011448467
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27
Robust queueing theory
Bandi, Chaithanya
;
Bertsimas, Dimitris
;
Youssef, Nataly
- In:
Operations research
63
(
2015
)
3
,
pp. 676-700
Persistent link: https://www.econbiz.de/10011292936
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28
Clustering of arrivals in queueing systems : autoregressive conditional duration approach
Tomanová, Petra
;
Holý, Vladimír
- In:
Central European journal of operations research
29
(
2021
)
3
,
pp. 859-874
Persistent link: https://www.econbiz.de/10012587718
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29
Price and capacity decisions in a telemedicine service system under government subsidy policy
Wang, Xiaoli
;
Zhang, Zhiyong
;
Yang, Lei
;
Zhao, Jun
- In:
International journal of production research
59
(
2021
)
17
,
pp. 5130-5143
Persistent link: https://www.econbiz.de/10012625796
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30
Crowdsourcing last-mile deliveries
Fatehi, Soraya
;
Wagner, Michael R.
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 791-809
Persistent link: https://www.econbiz.de/10013258602
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