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The use of portraits and performance statements of service providers in marketing communications
Choi, Beom Joon; Rosen, Dennis L.; La, Suna - In: Services marketing quarterly 33 (2012) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10009508523
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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik; Lee, Jun Youb; La, Suna; Choi, Beom Joon - In: Psychology & marketing 35 (2018) 6, pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
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Process model for e-business standards development : a case of ebXML standards
Choi, Beom Joon; Raghu, T. S.; Vinze, Ajay; Dooley, Kevin J. - In: IEEE transactions on engineering management : EM 56 (2009) 3, pp. 448-467
Persistent link: https://www.econbiz.de/10003883355
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Building enterprise network infrastructure for a supermarket store chain
Choi, Beom Joon; Tsai, Nancy; Jones, Tom - 2010
Persistent link: https://www.econbiz.de/10003910735
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A review of assessment of student learning programs at AACSB Schools : a Dean's perspective
Kelley, Craig A.; Tong, Pingsheng; Choi, Beom Joon - In: Journal of education for business 85 (2010) 5, pp. 299-306
Persistent link: https://www.econbiz.de/10003989978
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The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service
Choi, Beom Joon; Kim, Hyun Sik - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 188-204
Persistent link: https://www.econbiz.de/10009759418
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Segregation vs aggregation in the loyalty program : the role of perceived uncertainty
Yi, Youjae; Jeon, Hoseong; Choi, Beom Joon - In: European journal of marketing : EJM 47 (2013) 8, pp. 1238-1255
Persistent link: https://www.econbiz.de/10009786592
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Collaborative decision making
Choi, Beom Joon (contributor) - 2005
Persistent link: https://www.econbiz.de/10002264242
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The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon; Choi, Beom-jin - In: European journal of marketing : EJM 48 (2014) 1/2, pp. 108-131
Persistent link: https://www.econbiz.de/10010344343