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Prozess-Positionierung : Leist...
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Relationship marketing
26,443
Beziehungsmarketing
25,768
Prozessmanagement
12,661
Business process management
10,941
Consumer behaviour
9,087
Konsumentenverhalten
9,054
Customer satisfaction
5,544
Kundenzufriedenheit
5,503
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4,120
Dienstleistungsqualität
4,109
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3,860
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3,852
Deutschland
3,268
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3,186
Brand management
2,595
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2,592
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2,417
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2,415
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2,127
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2,126
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1,959
Marketingmanagement
1,927
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1,916
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1,911
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1,907
E-commerce
1,865
Qualitätsmanagement
1,736
USA
1,645
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1,633
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1,627
Quality management
1,624
Internet marketing
1,616
Kundenintegration
1,519
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1,518
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1,504
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1,476
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1,429
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1,423
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Bruhn, Manfred
116
Homburg, Christian
108
Scheer, August-Wilhelm
98
Becker, Jörg
80
Kumar, V.
79
Huber, Frank
57
Verhoef, Peter C.
56
Han, Heesup
54
Vom Brocke, Jan
54
Hollebeek, Linda D.
51
Herrmann, Andreas
50
Rosemann, Michael
50
Piller, Frank T.
47
Bauer, Hans H.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
42
Wildemann, Horst
40
Gil Saura, Irene
38
Mattila, Anna S.
38
Svensson, Göran
38
Thaichon, Park
38
Grönroos, Christian
37
Röglinger, Maximilian
37
Smith, Alan D.
36
Töpfer, Armin
36
Stock-Homburg, Ruth
35
Aalst, Wil van der
34
Reichwald, Ralf
34
Hippner, Hajo
33
Wiedmann, Klaus-Peter
33
Kumar, Vikas
32
Neslin, Scott A.
32
Prentice, Catherine
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Kleinaltenkamp, Michael
31
Loos, Peter
31
Mittal, Vikas
31
Eggert, Andreas
30
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Springer Fachmedien Wiesbaden
110
IGI Global
50
Springer-Verlag GmbH
22
Verlag Dr. Kovač
20
Technische Universität <München> / Lehrstuhl für Fördertechnik Materialfluß Logistik
17
Université Paris-Dauphine (Paris IX)
16
Books on Demand GmbH <Norderstedt>
14
Logos Verlag Berlin
12
National Bureau of Economic Research
12
Shaker Verlag
11
Verlag Franz Vahlen
11
American Marketing Association
10
Edward Elgar Publishing
9
Technische Universität Dresden
9
Universität Mannheim
9
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
8
Haufe-Lexware GmbH & Co. KG
8
Springer International Publishing
8
Wiley-VCH
8
W. Kohlhammer GmbH
7
Carl Hanser Verlag
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Eric Cuvillier <Firma>
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Erich-Schmidt-Verlag
6
Friedrich-Schiller-Universität Jena
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Fördergesellschaft Marketing an der Universität Augsburg
6
Harvard Graduate School of Business Administration
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Nomos Verlagsgesellschaft
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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5
Institut für Wirtschaftsinformatik <Münster, Westfalen>
5
NetLibrary, Inc
5
Springer Gabler <Firma>
5
ToKnowPress
5
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Journal of business research : JBR
669
Journal of retailing and consumer services
593
SpringerLink / Bücher
457
Industrial marketing management : the international journal for industrial and high-tech firms
439
International journal of production research
420
Business process management journal
343
International journal of hospitality management
301
The journal of services marketing
226
The journal of business & industrial marketing
222
The service industries journal
194
Journal of strategic marketing
175
Journal of the Academy of Marketing Science
172
International journal of production economics
165
International journal of electronic customer relationship management : IJECRM
155
Gabler Edition Wissenschaft
142
European journal of operational research : EJOR
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
Journal of marketing
125
International journal of contemporary hospitality management
121
International journal of business information systems : IJBIS
120
International journal of business process integration and management : IJBPIM
119
Journal of service research : JSR
119
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
117
Tourism management : research, policies, practice
116
Journal of service management
111
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
109
International journal of productivity and quality management : IJPQM
109
Journal of retailing
108
Cogent business & management
107
European Journal of Marketing
107
Marketing intelligence & planning
107
The journal of brand management : an international journal
107
Journal of Business & Industrial Marketing
105
Springer eBook Collection / Business and Economics
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Psychology & marketing
103
Manufacturing & service operations management : M & SOM
98
European journal of marketing : EJM
97
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ECONIS (ZBW)
36,939
USB Cologne (EcoSocSci)
1,103
Other ZBW resources
784
RePEc
256
USB Cologne (business full texts)
127
EconStor
124
BASE
90
OLC EcoSci
32
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1
European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir
;
Hitz, Christian
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
26
(
2018
)
3
,
pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
Saved in:
2
Identifizierung und Gestaltung neuer CRM-Prozesse
Zellner, Gregor
- In:
HMD : Praxis der Wirtschaftsinformatik
45
(
2008
)
259
,
pp. 32-41
Persistent link: https://www.econbiz.de/10003635561
Saved in:
3
CRM-Prozess-Outsourcing in der Telekommunikationsindustrie
Walser, Konrad
;
Myrach, Thomas
;
Gimpert, Marin
- In:
HMD : Praxis der Wirtschaftsinformatik
45
(
2008
)
259
,
pp. 53-62
Persistent link: https://www.econbiz.de/10003635587
Saved in:
4
Supply Chain Management und Customer Relationship Management : Prozessmodellierung für Extended Enterprises
Kugeler, Martin
- In:
Prozessmanagement : ein Leitfaden zur …
,
(pp. 455-488)
.
2008
Persistent link: https://www.econbiz.de/10003728685
Saved in:
5
A social process model of user-analyst relationships
Newman, Michael
;
Robey, Daniel
-
2008
Persistent link: https://www.econbiz.de/10003763036
Saved in:
6
Die Revolution der Innovation : Wertschöpfung durch neue Formen in der globalen Zusammenarbeit
Prahalad, Coimbatore K.
;
Krishnan, M. S.
-
2009
Persistent link: https://www.econbiz.de/10003788294
Saved in:
7
Neue Reiseunterlagen als Ergebnis einer Qualitätsoffensive
Schwedhelm, Wolfgang
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 215-234)
.
2000
Persistent link: https://www.econbiz.de/10003778431
Saved in:
8
Kundenorientierung am Flughafen
Sobetzko, Andreas
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 235-244)
.
2000
Persistent link: https://www.econbiz.de/10003778433
Saved in:
9
Organisationsstrukturen herstellerverbundener Automobilbanken : eine Betrachtung der aufbau- und ablauforganisatorischen Strukturen unter besonderer Berücksichtigung der marktnahen...
Falkenberger, Jens
-
2006
Persistent link: https://www.econbiz.de/10003310227
Saved in:
10
Supplier Relationship Management : ein begriffliches und prozessuales Konzept
Fries, Andreas Johannes
-
2006
Persistent link: https://www.econbiz.de/10003344354
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