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Service quality in automated t...
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Siciliani, Luigi
76
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75
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75
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55
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55
Ackah, Charles
54
Karlan, Dean
54
Aryeetey, Ernest
52
Straume, Odd Rune
52
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49
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48
Abor, Joshua
47
Blunch, Niels-Hugo
47
Hanushek, Eric Alan
45
Fafchamps, Marcel
44
Görg, Holger
44
Rivkin, Steven G.
43
Han, Heesup
42
Danquah, Michael
41
Diao, Xinshen
41
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41
Mattila, Anna S.
40
Adomako, Samuel
39
Ewusi, Kodwo
39
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39
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38
Brekke, Kurt R.
37
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36
Steel, William F.
36
Gravelle, Hugh
35
Narteh, Bedman
34
Osei-Akoto, Isaac
34
Abdulai, Awudu
33
Koomson, Isaac
33
Prentice, Catherine
33
Woodruff, Christopher
32
Awunyo-Vitor, Dadson
31
Blankson, Charles
31
Osei, Kofi A.
31
Shahin, Arash
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International journal of hospitality management
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307
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285
NBER working paper series
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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214
The journal of services marketing
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Auditing : a journal of practice & theory
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167
International journal of contemporary hospitality management
163
Services marketing quarterly
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Journal of air transport management
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Journal of Services Marketing
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Tourism management : research, policies, practice
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Discussion paper series / IZA
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International journal of quality and service sciences
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Journal of travel and tourism marketing
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International journal of productivity and quality management : IJPQM
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International journal of quality & reliability management
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The international journal of bank marketing : IJBM
117
World Bank E-Library Archive
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Service business
111
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
109
Cogent economics & finance
108
International journal of services and operations management
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Health care management review : HCM review
106
Journal of service research : JSR
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Total quality management & business excellence
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Journal of service management
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The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
92
Economics of education review
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IFPRI discussion paper
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Journal of African business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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91
Customer perception about the efficiency of e-banking services offered by commercial banks : an empirical study
Jain, Dhiraj
;
Dashora, Deepti
- In:
Praj̄nȧn : journal of social and management sciences
42
(
2013
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10010198254
Saved in:
92
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
93
Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail
;
Aziz, Rasha Abd El
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
Saved in:
94
Antecedents of customer satisfaction in internet banking : Technology Acceptance Model (TAM) redefined
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Global business review
14
(
2013
)
4
,
pp. 627-638
Persistent link: https://www.econbiz.de/10010258595
Saved in:
95
Predicting customers' behavioral intentions toward ATM services
Sahi, Gurjeet Kaur
;
Gupta, Sangeeta
- In:
Journal of Indian business research
5
(
2013
)
4
,
pp. 251-270
Persistent link: https://www.econbiz.de/10010364805
Saved in:
96
Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Decision
41
(
2014
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
Saved in:
97
Virtually compatible or risky business? : investigating consumers' proclivity toward online banking services
Wang, Stephen W.
;
Hsu, Maxwell K.
;
Pelton, Lou E.
;
Xi, …
- In:
Journal of marketing channels : ... distribution …
21
(
2014
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10010347430
Saved in:
98
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
Saved in:
99
Qualität der elektronischen Wertpapieranlageberatung
Pistoia, Adriano
-
2014
-
1. Aufl.
Persistent link: https://www.econbiz.de/10010253483
Saved in:
100
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
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