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Möller, Klaus - 2014

Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.

Persistent link: https://www.econbiz.de/10014020834

Innovation and information technology in services

Licht, Georg - 1997

The missing effect of investments of firms in information and communication technologies on productivity is studied by …) has a stronger effect on the quality of services than on the productivity of the IT-using firm. IT investment seems to be … especially the most recent generation of IT as indicated by the number of PCs used is the source of productivity growth whereas …

Persistent link: https://www.econbiz.de/10013428107

Produktivität von Dienstleistungen

Möller, Klaus (ed.); Schultze, Wolfgang (ed.) - 2014

Persistent link: https://www.econbiz.de/10014007825

Relating focus to quality and cost in a healthcare setting

McDermott, Christopher M.; Stock, Gregory N.; Shah, Rachna - In: Operations management research : OMR ; advancing … 4 (2011) 3/4, pp. 127-137

Focus in healthcare has been heralded as the next frontier in improving its efficiency and efficacy (Herzlinger 2004). Focus takes several different forms, ranging from standalone specialty centers to a hospital that places a strategic emphasis on a clinical area. We adopt this latter...

Persistent link: https://www.econbiz.de/10009425792

The influence of organizational factors on patient safety : examining successful handoffs in health care

Richter, Jason P.; McAlearney, Ann Scheck; Pennell, … - In: Health care management review : HCM review 41 (2016) 1, pp. 32-41

Persistent link: https://www.econbiz.de/10011421760

Patient involvement in quality management : rationale and current status

Groene, Oliver; Sunol, Rosa - In: Journal of health organization and management 29 (2015) 5, pp. 556-569

Persistent link: https://www.econbiz.de/10011338286

A quantitative model for patient behavioral decisions in the urgent care industry

Qin, Hong; Prybutok, Victor R. - In: Socio-economic planning sciences : the international … 47 (2013) 1, pp. 50-64

Persistent link: https://www.econbiz.de/10009727543

Building effective clinical teams in healthcare

Ezziane, Zoheir; Maruthappu, Mahiben; Gawn, Lynsey; … - In: Journal of health organization and management 26 (2012) 4, pp. 428-436

Persistent link: https://www.econbiz.de/10009663474

Applying the ISO 90001 process approach and service blueprint to hospital management systems

Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432

Persistent link: https://www.econbiz.de/10009620515

Die Bedeutung von Reihenfolge-Effekten im Produktivitätsmanagement von Krankenhaus-Dienstleistungsprozessen

Dietrich, Martin; Hilfinger, Florian; Müller, Martina - 2014

Persistent link: https://www.econbiz.de/10010375880