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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms

Aal, Kotaiba; Di Pietro, Laura; Edvardsson, Bo; Renzi, … - In: Journal of service management 27 (2016) 4, pp. 619-651

Persistent link: https://www.econbiz.de/10011563721

Transformative service research : a conceptual framework based on consumer's perspective

Ungaro, Veronica; Di Pietro, Laura; Renzi, Maria Francesca - In: International journal of retail and distribution management 50 (2022) 2, pp. 140-157

Persistent link: https://www.econbiz.de/10013397918

A systematic literature review on transformative practices and well-being outcomes in healthcare service

Ungaro, Veronica; Di Pietro, Laura; Guglielmetti … - In: Journal of service theory and practice 34 (2024) 3, pp. 432-463

Persistent link: https://www.econbiz.de/10015055420

An Audience-Centric Approach for Museums Sustainability

Pietro, Laura Di; Mugion, Roberta Guglielmetti; Renzi, … - In: Sustainability 6 (2014) 9, pp. 5745-5762

The main purpose of this study is to propose a visitor centric perspective that can support museums towards sustainability. The main premise of this study is due to a concept of economic and social sustainability of museums, defined as the possession of sufficient resources to maintain the...

Persistent link: https://www.econbiz.de/10010891280

An integrated approach between Lean and customer feedback tools: An empirical study in the public sector

Di Pietro, Laura; Mugion, Roberta Guglielmetti; Renzi, … - In: Total quality management & business excellence : an … 24 (2013) 7, pp. 899-917

Persistent link: https://www.econbiz.de/10010142509

Excellence models in the public sector : relationships between enablers and results

Raharjo, Hendry; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 7 (2015) 1, pp. 120-135

Persistent link: https://www.econbiz.de/10011300145

Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874

Persistent link: https://www.econbiz.de/10011581162

Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study

Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370

Persistent link: https://www.econbiz.de/10011772125

Sustainable business practices for transformative change : the case of Eataly

Di Pietro, Laura; Renzi, Maria Francesca; Edvardsson, Bo - In: Business transformation for a sustainable future, (pp. 55-69). 2022

Persistent link: https://www.econbiz.de/10014471028

Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?

Musella, Flaminia; Guglielmetti Mugion, Roberta; Zanda, … - In: Total quality management & business excellence 34 (2023) 7/8, pp. 847-869

Persistent link: https://www.econbiz.de/10014549091