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Emotional labor predicts service performance depending on activation and inhibition regulatory fit
Chi, Nai-Wen; Grandey, Alicia - In: Journal of management 45 (2019) 2, pp. 673-700
Persistent link: https://www.econbiz.de/10011999759
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Interactions with the public : bridging job design and emotional labor perspectives
Grandey, Alicia A.; Diamond, Jennifer A. - In: Journal of organizational behavior : OB ; the internat. … 31 (2010) 2/3, pp. 338-350
Persistent link: https://www.econbiz.de/10009523670
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Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?
Grandey, Alicia A.; Chi, Nai‐Wen; Diamond, Jennifer A. - In: Personnel psychology : a journal of applied research 66 (2013) 3, pp. 569-612
Persistent link: https://www.econbiz.de/10010154486
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Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia; Diefendorff, James M.; Rupp, Deborah E. - In: Emotional labor in the 21st century : diverse …, (pp. 3-27). 2013
Persistent link: https://www.econbiz.de/10009661159
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Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.; Grandey, Alicia; Krauss, Autumn D. - In: Human performance 27 (2014) 1, pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
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The value of a smile : does emotional performance matter more in familiar or unfamiliar exchanges?
Gabriel, Allison S.; Acosta, Jennifer D.; Grandey, Alicia - In: Journal of business and psychology 30 (2015) 1, pp. 37-50
Persistent link: https://www.econbiz.de/10010505001
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Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia; Rupp, Deborah E.; Brice, William N. - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
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Working while liberal/conservative : a review of political ideology in organizations
Swigart, Kristen L.; Anantharaman, Anuradha; … - In: Journal of management 46 (2020) 6, pp. 1063-1091
Persistent link: https://www.econbiz.de/10012232099
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Fake it to make it? : emotional labor reduces the racial disparity in service performance judgments
Grandey, Alicia; Houston, Lawrence; Avery, Derek R. - In: Journal of management 45 (2019) 5, pp. 2163-2192
Persistent link: https://www.econbiz.de/10012004620
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Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence; Grandey, Alicia; Sawyer, Katina - In: Organizational behavior and human decision processes : … 144 (2018), pp. 85-96
Persistent link: https://www.econbiz.de/10011843683