The authors report a meta-analysis of relationships linking employee job satisfaction to customer satisfaction and perceived service quality in studies that correlate employee data with customer data. Overall, both relationships are positive and statistically and substantively significant....

SEM researchers use Monte-Carlo simulations to ascertain the robustness of statisticalestimators and the performance of various fit indices under varying conditions of nonnormality.The efficacy of these Monte-Carlo simulations is closely related to thegeneration of non-normal data....