Ha, Hong-Youl; Janda, Swinder; Muthaly, Siva - In: The Service Industries Journal 30 (2008) 6, pp. 911-928
This study examines the development of brand equity by evaluating the influences of brand associations, perceived quality, satisfaction, and brand loyalty. Based on insights from prior research, four models are proposed, which focus on alternative relationships among these four factors. Sample...