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Service performance-loyalty intentions link in a business-to-business context : the role of relational exchange outcomes and customer characteristics
Briggs, Elten; Grisaffe, Douglas - In: Journal of service research : JSR 13 (2010) 1, pp. 37-51
Persistent link: https://www.econbiz.de/10003959015
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Services' influence on minority portrayals in magazine advertising
Briggs, Elten; Landry, Timothy D.; Torres, Ivonne M. - In: The journal of services marketing 24 (2010) 2/3, pp. 209-218
Persistent link: https://www.econbiz.de/10003990926
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Patronage in continually delivered business service contexts
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Journal of business research : JBR 60 (2007) 11, pp. 1144-1151
Persistent link: https://www.econbiz.de/10003560645
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Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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Shared ethnicity effects on service encounters : a study across three US subcultures
Montoya, Detra Y.; Briggs, Elten - In: Journal of business research : JBR 66 (2013) 3, pp. 314-320
Persistent link: https://www.econbiz.de/10009720304
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A framework of satisfaction for continually delivered business services
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
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How do differing community engagement strategies affect consumer responses to a retailer?
Briggs, Elten; Yang, Zhiyong; Harmon-Kizer, Tracy R.; … - In: Journal of marketing theory and practice 24 (2016) 1, pp. 109-127
Persistent link: https://www.econbiz.de/10011450462
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Providing service in multicultural environments
Briggs, Elten; Montoya, Detra Y. - In: The Routledge handbook of service research insights and …, (pp. 480-500). 2020
Persistent link: https://www.econbiz.de/10012238698
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Tell me a story : the role of narrative transportation and the C-Suite in B2B advertising
Anaza, Nwamaka A.; Kemp, Elyria; Briggs, Elten; … - In: Industrial marketing management : the international … 89 (2020), pp. 605-618
Persistent link: https://www.econbiz.de/10012291398
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Engagement with social media content : a qualitative exploration
Syrdal, Holly A.; Briggs, Elten - In: Journal of marketing theory and practice 26 (2018) 1/2, pp. 4-22
Persistent link: https://www.econbiz.de/10011884468