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Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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Exploring the Dimensions of Mobile Banking Service Quality
Sharma, Geeta - 2014
as a platform for banking transactions. The high penetration of mobile phones in India is the biggest driver for mobile … banking in India. Most of leading banks such as ICICI, HDFC, SBI etc., have successfully launched their mobile banking … operations in India.Delivering high quality services is a prerequisite for achieving customer satisfaction; and only through …
Persistent link: https://www.econbiz.de/10013061333
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Mobile banking service quality and customer relationships
Arcand, Manon; Tep, Sandrine Prom; Brun, Isabelle; … - In: The international journal of bank marketing : IJBM 35 (2017) 7, pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
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Exploring mobile banking service quality dimensions in Pakistan : a text mining approach
Hussain, Atif; Hannan, Abdul; Shafique, Muhammad - In: International journal of bank marketing 41 (2023) 3, pp. 601-618
Persistent link: https://www.econbiz.de/10014267108
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Exploring the Effect of Mobile Banking Services Provided by Banks on Customer Satisfaction
Javiya, Vishal - 2017
almost always adopted to make tasks easier and more efficient and it applies to the financial sector of India as well …
Persistent link: https://www.econbiz.de/10012950869
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The Influence Of Mobile Banking Services On Customer Satisfaction
Nzabirinda, Etienne - 2022
Today, banking industry has shifted from the traditional system and branchless mood to digital. In the latest e-banking system, mobile banking has opened a new window for both, customers and the service providers. The objective of this research project was to analyze the influence of mobile...
Persistent link: https://www.econbiz.de/10013405448
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An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - In: Italian journal of marketing : ITJM 2022 (2022) 2, pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
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Customer satisfaction and switching intentions of banking services end-users in Montenegro
Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of central banking theory and practice 12 (2023) 1, pp. 45-56
bank (customer retention & defection), and to what extent customer satisfaction and dissatisfaction determine their … intention to change the bank. The analysis has established a statistically significant correlation between satisfaction …, dissatisfaction, and intentions of leaving the bank. Findings has shown a relatively high level of customer satisfaction with banking …
Persistent link: https://www.econbiz.de/10014312309
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Examining the effect of electronic banking service quality on customer satisfaction and loyalty : an implication for technological innovation
Ayinaddis, Samuel Godadaw; Taye, Birhan Ambachew; … - In: Journal of innovation and entrepreneurship : JIE 12 (2023), pp. 1-18
In this ever-growing competitive banking industry, understanding the effect of electronic banking service quality on customers' satisfaction and loyalty is the secret to being competitive and successful in the sector. In Ethiopia, measuring service quality in the banking sector is a new...
Persistent link: https://www.econbiz.de/10014496983
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E-banking services and the satisfaction of customers in the Jordanian banks
Tahtamouni, Asem - In: Journal of science and technology policy management : JSTPM 14 (2023) 6, pp. 1037-1054
Persistent link: https://www.econbiz.de/10014449944