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Customer satisfaction index & impact of service quality on customer satisfaction loyalty in the Indian banking sector in Vellore district
Sasikala, D. - In: Finance India : the quarterly journal of Indian … 28 (2014) 4, pp. 1173-1184
Persistent link: https://www.econbiz.de/10010495238
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Quality of customer service in public sector banks in India
Krishna, G. Rama; Lincoln, M. Madhu; Rao, K. Venu Gopal - In: International journal of economic & political … 1 (2011) 1, pp. 15-30
Persistent link: https://www.econbiz.de/10009671576
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Service quality, customer satisfaction and loyalty : Indian public sector bank's branch level study
Ganesan, P. - In: Marketing in the new global order : challenges and …, (pp. 561-576). 2007
Persistent link: https://www.econbiz.de/10003736580
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Service quality in Indian banks : a perception of stakeholders
Mittal, Ravi Kant; Dhingra, Sanjay; Gulati, Neha - In: Corporate strategies & innovations in the emerging …, (pp. 490-500). 2008
Persistent link: https://www.econbiz.de/10003719833
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Service quality and customers' behavioural intentions : class and mass banking and implications for the consumer and society
Choudhry, Koushiki - In: Asia Pacific journal of marketing and logistics 27 (2015) 5, pp. 735-757
Persistent link: https://www.econbiz.de/10011478834
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Does outcome quality matter? : an investigation in the context of banking services in an emerging market
Jain, Sonali; Jain, Sanjay K. - In: The journal of consumer marketing 32 (2015) 5, pp. 341-355
Persistent link: https://www.econbiz.de/10011480640
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The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.; Subashini, R. - In: International journal of services and operations management 21 (2015) 3, pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
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Managing the internal IT service quality in public sector banks of India
Dhingra, Sanjay - In: International journal of business information systems : … 19 (2015) 4, pp. 403-418
Persistent link: https://www.econbiz.de/10011405852
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Classification of service quality attributes using Kano's model : a study in the context of the Indian banking sector
Bandyopadhyay, Nirmalya - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 457-470
Persistent link: https://www.econbiz.de/10011384252
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Service quality gap approach : a case of Indian customer's satisfaction of private banks
Ali, Sadia Samar; Kaur, R.; Pande, Maj J. C.; Ahmad, F. - In: International journal of business excellence 7 (2014) 4, pp. 429-453
Persistent link: https://www.econbiz.de/10011296478