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A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality
Boshoff, Christo; Mels, Gerhard - In: European journal of marketing : EJM 29 (1995) 2, pp. 23-42
Persistent link: https://www.econbiz.de/10006103034
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The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services
Theron, Edwin; Terblanche, Nic; Boshoff, Christo - In: Journal of marketing management : MM 24 (2008) 9, pp. 997-1011
Persistent link: https://www.econbiz.de/10008416671
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The Antecedents of Trust in Business-to-Business Financial Services
Theron, Edwin; Terblanche, Nic; Boshoff, Christo - In: Journal of business-to-business marketing 18 (2011) 2, pp. 188-214
Persistent link: https://www.econbiz.de/10009016634
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Fighting off the big guys : comparing competitive retail services strategies in industrialized and developing world settings
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo-Eileen - In: Service business : an international journal 2 (2008) 2, pp. 127-145
Persistent link: https://www.econbiz.de/10009062434
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A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia
Steyn, Peter; Pitt, Leyland; Strasheim, Arien; Boshoff, … - In: Journal of retailing and consumer services 17 (2010) 5, pp. 355-374
Persistent link: https://www.econbiz.de/10008441182
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The Dimensions of Service Quality: The Original European Perspective Revisited
Mels, Gerhard; Boshoff, Christo; Nel, Denon - In: The service industries journal 17 (1997) 1, pp. 173-189
Persistent link: https://www.econbiz.de/10007309549
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Developing a better measure of market orientation
Gray, Brendan; Matear, Sheelagh; Boshoff, Christo; … - In: European journal of marketing : EJM 32 (1998) 9-10, pp. 884-903
Persistent link: https://www.econbiz.de/10006098497
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Unraveling the link between status quo satisfaction and the rejection of digital-only banks
Nel, Jacques; Boshoff, Christo - In: Journal of financial services marketing 28 (2023) 1, pp. 189-207
Persistent link: https://www.econbiz.de/10014251414
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A Different Approach to Service Recovery
Peelen, Ed; Boshoff, Christo; van der Kraan, Yolanda; … - 2006
It appears that service failures, like the poor, will always be with us. Almost all "moments of truth" service encounters are vulnerable to breakdowns. Handling complaints and resolving problems then become important activities to retain customers and to avoid undesirable outcomes such as...
Persistent link: https://www.econbiz.de/10014058836
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Viewpoint: plotting a way forward for service research in and out of Africa
Boshoff, Christo; Adeola, Ogechi; Hinson, Robert; … - In: The journal of services marketing 36 (2022) 4, pp. 450-460
Persistent link: https://www.econbiz.de/10013407534